Clinical Information (Web App)

When Creating a New Workflow Event Template, there will be placeholders available that will allow the system to auto-fill the patient's information to customise and personalise documents, SMSs, E-Mails, Notes, Consent Forms, and any communications to assist with saving time by not having to look up and type out the information on hundreds of different documents. Placeholders will collect pre-filled information from several places in the system. This ensures continuity and creates uniformity when sending out communication to patients, and also eliminates errors in the information that is used.

Disclaimer: If a placeholder is added but the corresponding field from which the placeholder will get its information is empty, the placeholder will not be generated and will be left blank when used on Workflow Events.

• Log in to the GoodX WebApp using your GoodX username and password.
• The Main Diary screen will open.

• Click on the Settings button in the top right corner.

• Click on the Entity Settings tab.

• Click on the Workflow Event Templates panel.

• The Workflow Event Templates panel will expand.

• Click on the Choose event type to add template for... drop-down.

• Click on an option from the extensive list of templates that have been preloaded to add it as a Workflow Event.

• For an explanation of the events listed please refer to the user manual: Workflow Event Template List.

• Click on the + Add template button to add the template as a workflow event.

• The Workflow Event Template screen of the template that the user has selected will open. The Email will be used as an example.

• Click on the Placeholders drop-down menu to access the list of placeholders.

• For a detailed explanation of where and how the placeholders are used please refer to the user manual: Workflow Event Template: Event Template. 
• To create new Workflow Event Templates please refer to the user manual: Workflow Event Templates. 

• The Placeholders will be grouped in the following sections:
• Booking
• Debtor
• Employer/Employee
• Entity
• Hospital
• Invoice 
• myGC
• Date and Time 
• Patient 
• Referring Doctor
• Service Centre 
• Treating Doctor
• User

Booking

A booking is made on the electronic diary to advise a practitioner when they will consult with their patient. The booking placeholders will get their information from the last booking that was made on the diary. For more information on where this information comes from, please refer to the user manual: Book Existing Patient. 

• An explanation for each Booking placeholder will be given:

• booking.start_date - Date of Booking (YYYY-MM-DD): The date when the booking will take place Year - Month - Day, for example, 2021-08-05. For example, when adding this placeholder to an SMS the patient who will receive the SMS will be advised of the date when their next booking will take place.
• booking.start_datetime - Date and Time of Booking: The date and time when the booking will take place. Year - Month - Day (YYYY-MM-DD) and Hours:Minutes (HH:MM 24-hour time format). For example, when adding this placeholder to an SMS the patient who will receive the SMS, will be advised of the date and time of their next booking.
• booking.start_time - Time of Booking (HH:MM): The time when the booking will take place Hours:Minutes (24-hour time format), for example, 15:30. For example, when adding this placeholder to an SMS the patient who will receive the SMS will be advised of the time of their next booking.
• booking.type - Booking Type: The Booking Types are to indicate to the practitioner what the patient is coming to the practice for. When this placeholder is added to a workflow event template, the type of booking that the patient is booked for will pull through.
• booking.uuid - Booking UUID: Booking system-generated ID number. When this placeholder is used on a workflow event template the placeholder will be replaced with the booking ID of the last booking.
• case.id - Case ID: Hospital Case number that is allocated to a patient when admitted to hospital. When this placeholder is used on a workflow event template the current active hospital case number will replace the placeholder.
• ctx - Context Data: The script code of all the demographic information that is currently on a patients file, as well as any triggers that have been actioned when the booking is made. When this placeholder is used on a workflow event template the placeholder will be replaced by the entire script code.

Debtor

The debtor Information is the demographic information from the Main Member or the person responsible for the payment of the account. Demographic information is personal information, for example, Full name, Surname, Contact number, address, Medical Aid and so on. The Debtor placeholders will get their information from the Debtors file that has been created on the system. For more information on where this information comes from please refer to the user manual: Create New Debtor.

• An explanation for each Debtor placeholder will be given:

• debtor.address - Debtor Full Address: The permanent physical address where the person who is responsible for the account can be found or resides. When this placeholder is used on a workflow event template the placeholder will be replaced with the debtors full address that has been captured on their file.
• debtor.address1 - Debtor Address 1st Line: Street Name/Complex Name and number associated with the physical address of the main member or the person responsible for the account. When this placeholder is used on a workflow event template the placeholder will be replaced with the first address line of the debtors' address that has been captured on their file.
• debtor.address2 - Debtor Address 2nd Line: Suburb/City associated with the physical address of the main member or the person responsible for the account. When this placeholder is used on a workflow event template the placeholder will be replaced with the second address line of the debtors' address that has been captured on their file.
• debtor.address3 - Debtor Address 3rd Line: Province/Country associated with the physical address of the main member or the person responsible for the account. When this placeholder is used on a workflow event template the placeholder will be replaced with the third address line of the debtors' address that has been captured on their file.
• debtor.cellnr - Debtor Cellphone Number: The cellular or mobile number of the person who is responsible for the account. Cellphone numbers need to have at least 10 digits to be valid. When this placeholder is used on a workflow event template the placeholder will be replaced with the cellphone number of the debtor that has been captured on their file.
• debtor.debtor_outstanding - Debtor Outstanding: The total amount that the person who is responsible for the account owes the practice. When this placeholder is used on a workflow event template the placeholder will be replaced with the current outstanding amount that the debtor owes the practice. 
• debtor.email - Debtor Email Address: An email address, where electronic mail can be sent to the main member or the person responsible for the account. When this placeholder is used on a workflow event template the placeholder will be replaced with the debtors email address that has been captured on their file.
• debtor.filenumber - File Number: The file number that has been allocated to the debtors hardcopy file. When this placeholder is used on a workflow event template the placeholder will be replaced with the debtors file number that has been captured on their file.
• debtor.fullname - Debtor Name and Surname: The full name of the person who is responsible for the payment of the account. (first name, middle names, surname) When this placeholder is used on a workflow event template the placeholder will be replaced with the debtors full name and surname that has been captured on their file.
• debtor.gender - Debtor Gender: The medical-related gender of the person that is responsible for the account. When this placeholder is used on a workflow event template the placeholder will be replaced with the debtors gender that has been captured on their file.
• debtor.home_tel - Debtor Home Telephone Number: A landline number that belongs to the person who is responsible for the account. When this placeholder is used on a workflow event template the placeholder will be replaced with the debtors home telephone number that has been captured on their file.
• debtor.id - Debtor ID: The account number associated with the debtors electronic file, for example, DEB11. When this placeholder is used on a workflow event template the placeholder will be replaced with the debtors account ID that has been allocated to their file by the system.
• debtor.idnumber - Debtor ID Number: The identification number on the chosen identification of the person who is responsible for the account. The ID should be between 6 and 13 digits, depending on the ID Type that was been selected. When this placeholder is used on a workflow event template the placeholder will be replaced with the debtors ID Number that has been captured on their file.
• debtor.idtype - Debtor ID Type: The official document of Identification that the person responsible for the account uses as identification. When this placeholder is used on a workflow event template the placeholder will be replaced with the type of ID that was selected on their file.
• debtor.initials - Debtor Initials: The first letter of each name of the person who is responsible for the account. When this placeholder is used on a workflow event template the placeholder will be replaced with the debtors initials that have been captured on their file.
• debtor.iod_date - Debtor Injury on Duty Date: The date that will be entered on an IOD debtors file, when the incident took place. When this placeholder is used on a workflow event template the placeholder will be replaced with the date when the IOD took place, that has been captured on their file. 
• debtor.iod_description - IOD Description: Information regarding the accident, what transpired and injuries that were sustained. When this placeholder is used on a workflow event template the placeholder will be replaced with the injury description of the IOD that has been captured on the debtors' file.
• debtor.language - Debtor Language: The system will use the language preference selected as a reference to determine which language to send the documentation and communication in. When this placeholder is used on a workflow event template the placeholder will be replaced with the debtors preferred language that was selected on their file.
• debtor.last_visit_date - Last Visit Date: The last date the debtor was seen by the practitioner. When this placeholder is used on a workflow event template the placeholder will be replaced with the last date that the debtor visited the practice.
• debtor.ma_number - Debtor Medical Aid Number: The Medical Aid Number associated with the Debtors Medical Aid membership. When this placeholder is used on a workflow event template the placeholder will be replaced with the debtors Medical Aid number as it was captured on their file.
• debtor.ma optioncode - Debtor Medical Aid Option Code: The code associated with the name of the Medical Aid. When this placeholder is used on a workflow event template the placeholder will be replaced with the debtors Medical Aid option code as it was selected on their file.
• debtor.ma_optionname - Debtor Medical Aid Option Name: The name of the Medical Aid plan corresponding to the Medical Aid of the person who is responsible for the account. When this placeholder is used on a workflow event template the placeholder will be replaced with the debtors Medical Aid option as it was selected on their file.
• debtor.ma_schemecode - Debtor Medical Aid Scheme Code: The identity number that is allocated to the scheme by the South African Medical Association. When this placeholder is used on a workflow event template the placeholder will be replaced with the debtors Medical aid scheme code.
• debtor.ma_schemename - Debtor Medical Aid Scheme Name: The name of the company with who the person that is responsible for the account has medical insurance or Medical aid. When this placeholder is used on a workflow event template the placeholder will be replaced with the debtors Medical Aid scheme name as it was selected on their file.
• debtor.medical_aid_outstanding - Medical Aid Outstanding: The amount that is owed by the Medical Aid on the debtors account. When this placeholder is used on a workflow event template the placeholder will be replaced with the total outstanding amount that is owed by the Medical Aid on the debtors account.
• debtor.name - Debtor Name: The name of the person who is responsible for the payment of the account. When this placeholder is used on a workflow event template the placeholder will be replaced with the debtors name as it was captured on their file.
• debtor.number - Debtor Number: The account number that has been allocated to the person who is responsible for the payment of the account. When this placeholder is used on a workflow event template the placeholder will be replaced with the debtors account number that was allocated to their file by the system.
• debtor.postaladdress - Debtor Full Postal Address: An address where letters can be sent to the person who is responsible for the account. When this placeholder is used on a workflow event template the placeholder will be replaced with the debtors full postal address as it was captured on their file.
• debtor.postaladdress1 - Debtor Postal Address 1st Line: Street Name/Complex Name and number/PO BOX Number associated with the postal address of the main member or the person responsible for the account. When this placeholder is used on a workflow event template the placeholder will be replaced with the first line of the debtors postal address as it was captured on their file.
• debtor.postaladdress2 - Debtor Postal Address 2nd Line: Suburb associated with the postal address of the main member or the person responsible for the account. When this placeholder is used on a workflow event template the placeholder will be replaced with the second line of the debtors postal address as it was captured on their file.
• debtor.postaladdress3 - Debtor Postal Address 3rd Line: Province/Country associated with the postal address of the main member or the person responsible for the account. When this placeholder is used on a workflow event template the placeholder will be replaced with the third line of the debtors postal address as it was captured on their file.
• debtor.postalpostcode - Debtor Postal Address Post Code: The postal code associated with the postal address of the main member or the person responsible for the account. When this placeholder is used on a workflow event template the placeholder will be replaced with the postal code of the debtors postal address as it was captured on their file.
• debtor.postcode - Debtor Address Post Code: A postal code associated with the physical address of the main member or the person responsible for the account. When this placeholder is used on a workflow event template the placeholder will be replaced with the postal code of the debtors physical address as it was captured on their file.
• debtor.surname - Debtor Surname: The last name of the person who is responsible for the account as stated on their official identification documents. When this placeholder is used on a workflow event template the placeholder will be replaced with the debtors surname as it was captured on their file.
• debtor.title - Debtor Title: To show the status or profession of the person who is responsible for the account. When this placeholder is used on a workflow event template the placeholder will be replaced with the debtors title as it was captured on their file.
• debtor.total_outstanding - Total Outstanding: The total amount that the person who is responsible for the account owes the practice.This will be the Patient plus Medical Aid outstanding amounts. When this placeholder is used on a workflow event template the placeholder will be replaced with the total amount that is owed on the debtors account.
• debtor.type - Debtor Type: The type of debtor that will determine how the person who is responsible for the account will be billed. When this placeholder is used on a workflow event template the placeholder will be replaced with the type of debtor as selected on their file.
• debtor.worknr - Debtor Work Number: A telephone number for the company or person where the person who is responsible for the account works. When this placeholder is used on a workflow event template the placeholder will be replaced with the debtors work telephone number as it was captured on their file.

Employer/Employee

An Employer will employ an Employee to render services for which they will be paid. The Employer/Employee placeholders will get their information from the Debtors File personal information and where the Employer was added. For more information on where this information comes from, please refer to the user manual: Create New Employer.

• An explanation for each Employer/Employee placeholder will be given:

• employer.address - Employee Full Address: The full address for the company or person where the person who is responsible for the account works. When this placeholder is used on a workflow event template the placeholder will be replaced with the Employers' full address as it was captured on the system.
• employer.address1 - Employee Address 1st Line: Street Name/Complex Name and number associated with the physical address. When this placeholder is used on a workflow event template the placeholder will be replaced with the first line of the Employers' address as it was captured on the system.
• employer address2 - Employee Address 2nd Line: Suburb/City associated with the physical address. When this placeholder is used on a workflow event template the placeholder will be replaced with the second line of the Employers' address as it was captured on the system.
• employer address3 - Employee Address 3rd Line: Province/Country associated with the physical address of the main member or the person responsible for the account. When this placeholder is used on a workflow event template the placeholder will be replaced with the third line of the Employers' address as it was captured on the system.
• employer.fax - Employer Fax: A number where the employer will receive facsimile documents. When this placeholder is used on a workflow event template the placeholder will be replaced with the fax number of the employer, as it is currently captured on the system.
• employer.id - Employee ID: The ID number allocated to the debtor by the employer to identify them within the company. When this placeholder is used on a workflow event template the placeholder will be replaced with the debtors' employee ID number as it was captured on the system. 
• employer.name - Employer Name: The name of the person or company where the person who is responsible for the account is employed. When this placeholder is used on a workflow event template the placeholder will be replaced with the name of the employer as it was captured on the system.
• employer.postcode - Employee Address Post Code: The postal code associated with the address of the person or company where the person who is responsible for the account is employed. When this placeholder is used on a workflow event template the placeholder will be replaced with the postal code of the employers' address as it was captured on the system.
• employer.registration - Employee Registration: The business registration number of the employers' company. When this placeholder is used on a workflow event template the placeholder will be replaced with the company registration number as it was captured on the system.

Entity

An Entity is a financial organisation that is unique to its practice number, each practice number will require its own entity in the GoodX system. Group practices will have one global practice number that will allow them to have one entity with many practitioners of different specialities under the same entity, a practice will need to be registered as a group practice in order to do this. Non-Medical businesses will not require a practice number for an entity on the GoodX system. The Entity placeholders will get their information from the Entity information that was used to set up the entity when it was created on the system.

• An explanation for each Entity placeholder will be given:

• entity.account_name - Entity Account Name: The name of the entity as it is registered with the CIPC (Companies and Intellectual Property Commission). When this placeholder is used on a workflow event template the placeholder will be replaced with the name of the entity as it is currently captured on the system.
• entity.account_number - Entity Account Number: The bank account number for the entity. When this placeholder is used on a workflow event template the placeholder will be replaced with the bank account number of the entity as it is currently captured on the system.
• entity.branch code - Entity Branch Code: The branch code associated with the bank account of the entity. When this placeholder is used on a workflow event template the placeholder will be replaced with the branch code of the bank with who the entity banks as it is currently captured on the system.
• entity.branch_name- Entity Name: The name of the bank with whom the entity banks. When this placeholder is used on a workflow event template the placeholder will be replaced with the name of the bank with whom the entity banks as it is currently captured on the system.
• entity.dispencing_license - Entity Dispencing License: The dispensing licence number of the entity. When this placeholder is used on a workflow event template the placeholder will be replaced with the entity's dispensing license as it is currently captured on the system.
• entity.email_address - Entity Email Address: The electronic mailing address for the entity. When this placeholder is used on a workflow event template the placeholder will be replaced with the entities email address as it is currently captured on the system.
• entity.fax_number - Entity Fax Number: A number where the entity will receive facsimile documents. When this placeholder is used on a workflow event template the placeholder will be replaced with the fax number of the entity, as it is currently captured on the system.
• entity.postal_address1 - Entity Postal Address 1st Line: Street Name/Complex Name and number associated with the postal address of the entity. When this placeholder is used on a workflow event template the placeholder will be replaced with the first line of the postal address of the entity as it is currently captured on the system.
• entity.postal_address2 - Entity Postal Address 2nd Line: Suburb /City associated with the postal address of the entity. When this placeholder is used on a workflow event template the placeholder will be replaced with the second line of the postal address of the entity as it is currently captured on the system.
• entity.postal address3 - Entity Postal Address 3rd Line: Province /Country associated with the postal address of the entity. When this placeholder is used on a workflow event template the placeholder will be replaced with the third line of the postal address of the entity as it is currently captured on the system.
• entity.postal_postcode - Entity Postal Address Post Code: The postal code associated with the postal address of the entity. When this placeholder is used on a workflow event template the placeholder will be replaced with the postal code of the postal address of the entity as it is currently captured on the system.
• entity.practice_name - Entity Practice Name: The name of the practice associated with the entity. When this placeholder is used on a workflow event template the placeholder will be replaced with the name of the practice associated with the entity as it is currently captured on the system.
• entity.practice_number - Entity Practice Number: The practice number of the entity as registered with the BHF (Board of Healthcare Funders). When this placeholder is used on a workflow event template the placeholder will be replaced with the practice number of the entity as it is currently captured on the system.
• entity.registration number - Entity Registration Number: The business registration number of the entity. When this placeholder is used on a workflow event template the placeholder will be replaced with the company registration number of the entity as it is currently captured on the system.
• entity.street_address - Entity Full Street Address: The full physical address where the entity can be found or is situated. When this placeholder is used on a workflow event template the placeholder will be replaced with the full physical address of the entity as it is currently captured on the system.
• entity.street_address1 - Entity Street Address 1st Line: Street Name/Complex Name and number associated with the physical address. When this placeholder is used on a workflow event template the placeholder will be replaced with the first line of the physical address of the entity as it is currently captured on the system.
• entity.street_address2 - Entity Street Address 2nd Line: Suburb/City associated with the physical address. When this placeholder is used on a workflow event template the placeholder will be replaced with the second line of the physical address of the entity as it is currently captured on the system.
• entity.street_address3 - Entity Street Address 3rd Line: Province/Country associated with the physical address of the entity. When this placeholder is used on a workflow event template the placeholder will be replaced with the third line of the physical address of the entity as it is currently captured on the system.
• entity.street_postcode - Entity Street Address Post Code: The area code associated with the physical address of the entity. When this placeholder is used on a workflow event template the placeholder will be replaced with the postal code of the physical address of the entity as it is currently captured on the system.
• entity.telephone1 - Entity Telephone Number: A telephone number associated with a landline number of the entity. When this placeholder is used on a workflow event template the placeholder will be replaced with the main contact number of the entity as it is currently captured on the system.
• entity.telephone2 - Entity Telephone Number 2: An Alternative telephone number associated with a landline of the entity. When this placeholder is used on a workflow event template the placeholder will be replaced with an alternative number of the entity as it is currently captured on the system.
• entity.vat_number - Entity VAT Number: A value-added tax number for the entity, if they are registered for VAT. When this placeholder is used on a workflow event template the placeholder will be replaced with the VAT number of the entity as it is currently captured on the system.
• entity.website - Entity Website Address: The web URL link of the entity. When this placeholder is used on a workflow event template the placeholder will be replaced with the website address of the entity as it is currently captured on the system.

Hospital

A Hospital is a healthcare facility that provides medical services for a wide range of injuries and illnesses. Hospitals are usually staffed with healthcare professionals such as Practitioners, nurses, surgeons and anaesthesiologists and equipped with a variety of specialised medical equipment. Hospitals can vary in size and speciality, from small rural hospitals to large urban medical centres that provide advanced medical care, surgery, and other specialised services. Hospitals play a crucial role in the healthcare field by providing critical medical care to Patients and serving as an epicentre for medical research, education and training.

• An explanation for each Hospital placeholder will be given: 

• hospital_case.admission_date - Hospital Case Admission Date: The date the Patient was admitted to the Hospital. When this placeholder is used on a workflow event template the placeholder will be replaced with the date the Patient was admitted to the Hospital.
• hospital_case.admission_icd10 - Hospital Case Admission ICD10: The ICD10 code that was assigned to the Patient when the Patient was admitted to the Hospital. When this placeholder is used on a workflow event template the placeholder will be replaced with the ICD10 code that was assigned to the Patient when the Patient was admitted to the Hospital.
• hospital_case.admission_time - Hospital Case Admission Time: The time the Patient was admitted to the Hospital. When this placeholder is used on a workflow event template the placeholder will be replaced with the time the Patient was admitted to the Hospital.
• hospital_case.case_number - Hospital Case Case Number: The system generated number associated with a Hospital Case. When this placeholder is used on a workflow event template the placeholder will be replaced with the Hospital Case number of the selected Hospital Case.
• hospital_case.discharge_date - Hospital Case Discharge Date: The date the Patient was discharged from the Hospital. When this placeholder is used on a workflow event template the placeholder will be replaced with the date the Patient was discharged from the Hospital.
• hospital_case.discharge_icd10 - Hospital Case Discharge Date ICD10: The ICD10 code that was assigned to the Patient when the Patient was discharged from the Hospital. When this placeholder is used on a workflow event template the placeholder will be replaced with the ICD10 code that was assigned to the Patient when the Patient was discharged from the Hospital.
• hospital_case.discharge_time - Hospital Case Discharge Time: The time the Patient was discharged from the Hospital. When this placeholder is used on a workflow event template the placeholder will be replaced with the time the Patient was discharged from the Hospital.

Invoice

The practitioner will use an invoice to bill the patient accordingly. The Invoice will be made out to the main member or the person who is responsible for the account payment, the patient's details will also appear on the invoice. An invoice will be generated for each visit, detailing all consultations, procedures, medications, and consumables provided to the patient. The Invoice placeholders will get their information from the Account Details Screen of the selected debtor.

• An explanation for each Invoice placeholder will be given:

• invoice id - Invoice ID: The system generated number associated with an invoice. When this placeholder is used on a workflow event template the placeholder will be replaced with the Invoice number of the selected invoice when it was posted to the system.
• invoice.invoice_amount - Invoice Amount: The total amount of all the item lines that were captured on an invoice. When this placeholder is used on a workflow event template the placeholder will be replaced with the invoice amount of the selected invoice when it was posted to the system.
• Invoice.med_outstanding - Medical Aid Outstanding: The total amount the Medical Aid is liable to pay on an invoice. When this placeholder is used on a workflow event template the placeholder will be replaced with the total amount the Medical Aid is liable to pay for the selected invoice when it was posted to the system.
• invoice.pat_outstanding - Patient Outstanding: The total amount the Patient is liable to pay on an invoice. When this placeholder is used on a workflow event template the placeholder will be replaced with the total amount the Patient is liable to pay for the selected invoice when it was posted to the system.
• invoice.to_outsanding - Invoice Total Oustanding: The total amount that must be paid on an invoice. When this placeholder is used on a workflow event template the placeholder will be replaced with the total amount that must be paid for the selected invoice when it was posted to the system.
• invoice.transaction_date - Transaction Date: The date the service was provided to the Patient. When this placeholder is used on a workflow event template the placeholder will be replaced with the date the service was provided to the Patient.

myGC

myGC is a web and mobile application which is integrated into GoodX. The application makes doctor-patient administration a paperless and pleasant experience. The myGC placeholders will get their information from the Online Presence Settings that have been set up.

• An explanation for each myGC placeholder will be given:

• mygc_booking_link - myGC URL: The URL link that allows a user to access their myGC booking. When this placeholder is used on a workflow event template the placeholder will be replaced with a link to the patient booking on the myGC app.
• mygc_url - myGC URL: The website link that connects the practice to myGC. When this placeholder is used on a workflow event template the placeholder will be replaced with the URL of the practices myGC account.

Date and Time

A date is a specific day in a month of a specific year. Time is hours and minutes that are allocated to a day. The Date and Time placeholders will get their information from the date and time on the system.

• An explanation for each Date and Time placeholder will be given:

• now - Current Date and Time: The present time and date, as indicated on the operating system on the user's computer. When this placeholder is used on a workflow event template the placeholder will be replaced with the current date and time.
• now.date - Current Date: Today's date as indicated on the operating system on the user's computer. When this placeholder is used on a workflow event template the placeholder will be replaced with today's date.
• now.time - Current Time: The present time as indicated on the operating system on the user's computer. When this placeholder is used on a workflow event template the placeholder will be replaced with the current time.

Patient

Patient information is the demographic information, for example, Name, Surname, ID Number, Telephone Number etc., of the patient that will be seen by the practitioner. The Patient placeholders will get their information from the Patient file that has been created on the system. For more information on where the information comes from please refer to the user manual: Add New Dependants.

• An explanation for each Patient placeholder will be given:

• patient.address - Patient Address: The full physical address where the Patient can be found or is situated. When this placeholder is used on a workflow event template the placeholder will be replaced with the full physical address of the Patient as it is currently captured on the system.
• patient.address1 - Patient Address 1st Line: Street Name/Complex Name and number associated with the physical address of the patient. When this placeholder is used on a workflow event template the placeholder will be replaced with the first line of the physical address of the patient as it is captured on their file.
• patient.address2 - Patient Address 2nd Line: Suburb/City associated with the physical address of the patient. When this placeholder is used on a workflow event template the placeholder will be replaced with the second line of the physical address of the patient as it is captured on their file.
• patient.address3 - Patient Address 3rd Line: Province associated with the physical address of the patient. When this placeholder is used on a workflow event template the placeholder will be replaced with the third line of the physical address of the patient as it is captured on their file.
• patient.address4 - Patient Address 4th Line: Country associated with the physical address of the patient. When this placeholder is used on a workflow event template the placeholder will be replaced with the fourth line of the physical address of the patient as it is captured on their file.
• patient.age - Patient Age: The current age (in years) of the patient. When this placeholder is used on a workflow event template the placeholder will be replaced current age of the patient as it is captured on their file.
• patient.cellnr - Patient Cellphone Number: The cellular or mobile number of the patient. Cellphone numbers need to have at least 10 digits to be valid. When this placeholder is used on a workflow event template the placeholder will be replaced with the cellphone number of the patient as it is captured on their file.
• patient.dateofbirth - Patient Date of Birth: The date (YYYY-MM-DD) when the patient was born. When this placeholder is used on a workflow event template the placeholder will be replaced with the date of birth of the patient as it is captured on their file.
• patient.debpasnr - Patient DebPasNr: The debtor patient number is allocated by the system to identify the patient to the debtor. When this placeholder is used on a workflow event template the placeholder will be replaced with the debtor patient number as it was allocated by the system.
• patient.dependant_nr - Patient Dependent Nr: The number that was allocated to the dependant to identify them on the debtors account. When this placeholder is used on a workflow event template the placeholder will be replaced with the dependant number of the patient as it is captured on their file.
• patient.email - Patient Email Address: The email address that belongs to the patient where electronic mail can be sent. When this placeholder is used on a workflow event template the placeholder will be replaced with the email address of the patient as it is captured on their file.
• patient.fullname - Patient Fullname: The full names of the person who will be treated by the practitioner, as stated on their official identification documents. When this placeholder is used on a workflow event template the placeholder will be replaced with the full names of the patient as it is captured on their file.
• patient.gc_id - Patient Grand Central ID: The system ID that is attached to the patients' myGC application. When this placeholder is used on a workflow event template the placeholder will be replaced with the patient myGC ID that was allocated to their account when they created their myGC account.
• patient.gender - Patient Gender: The medical-related gender of the person who will be treated by the practitioner. When this placeholder is used on a workflow event template the placeholder will be replaced with the gender of the patient as it is captured on their file.
• patient.id - Patient ID: A system-generated identification number allocated to every patient. When this placeholder is used on a workflow event template the placeholder will be replaced with the patient ID as allocated to their file by the system.
• patient.idnumber - Patient ID Number: The official identification number of the person who will be treated by the practitioner. When this placeholder is used on a workflow event template the placeholder will be replaced with the official identification number of the patient as it is captured on their file.
• patient.idtype - Patient ID Type: The official document of Identification that the person who will be treated by the practitioner uses as identification. When this placeholder is used on a workflow event template the placeholder will be replaced with the ID type of the patient as it was selected on their file.
• patient.initials - Patient Initials: The first letter of each name of the person who will be treated by the practitioner. When this placeholder is used on a workflow event template the placeholder will be replaced with the initials of the patient as it is captured on their file.
• patient.name - Patient Name: The first name of the person who will be treated by the practitioner. When this placeholder is used on a workflow event template the placeholder will be replaced with the name of the patient as it is captured on their file.
• patient.postcode - Patient Address Post Code: The postal code that is associated with the address of the patient. When this placeholder is used on a workflow event template the placeholder will be replaced with the postal code of the patients' physical address as it is captured on their file.
• patient.surname - Patient Surname: The last name of the person who will be treated by the practitioner as stated on their official identification documents. When this placeholder is used on a workflow event template the placeholder will be replaced with the surname of the patient as it is captured on their file.
• patient.title - Patient Title: To show the status or profession of the person who will be treated by the practitioner. When this placeholder is used on a workflow event template the placeholder will be replaced with the date of birth of the patient as it is captured on their file.
• patient.type - Patient Type: The relation of the person who will be treated by the practitioner to the account, for example, main member, spouse, child, etc. When this placeholder is used on a workflow event template the placeholder will be replaced with the patient type of the patient as it was selected on their file.

Referring Doctor 

The Referring Doctor is the doctor who has referred the patient to the Treating Doctor as they were not able to assist the patient so the patient has been referred as the treating doctor will be better equipped to assist the patient, a General Practionioner typically refers a patient to a specialist when they are no longer able to treat the patient. For more information on where the information comes from please refer to the user manual: Add a Referring Doctor.

• An explanation for each Referring Doctor placeholder will be given:

• referring_doc.address - Referring Doctor Address: A physical address where the Referring Practitioner can be found. When this placeholder is used on a workflow event template the placeholder will be replaced with the physical address of the practitioner who referred the patient for treatment.
• referring_doc.cell - Referring Doctor Cellphone Number: A cellphone number where the Referring Practitioner can be reached. When this placeholder is used on a workflow event template the placeholder will be replaced with the cellphone number of the practitioner who referred the patient for treatment. 
• referring_doc.email - Referring Doctor Email: An address where electronic mails can be sent to the treating practitioner. When this placeholder is used on a workflow event template the placeholder will be replaced with the email address of the practitioner who referred the patient for treatment. 
• referring_doc.fullname - Referring Doctor Fullname: The full names (first names and last name) of the Referring Practitioner. When this placeholder is used on a workflow event template the placeholder will be replaced with the full names of the practitioner who referred the patient for treatment. 
• referring_doc.id - Referring Doctor ID: System identification that has been allocated to the treating practitioner. When this placeholder is used on a workflow event template the placeholder will be replaced with the system ID number of the treating practitioner who referred the patient for treatment. 
• referring_doc.initials - Referring Doctor Initials: The first letter of each first name of the Referring Practitioner. When this placeholder is used on a workflow event template the placeholder will be replaced with the initials of the practitioner who referred the patient for treatment. 
• referring_doc.pens - Referring Doctor Practice Nr: The practice number of the Referring Practitioner, as registered with the BHF (Board of Healthcare Funders). When this placeholder is used on a workflow event template the placeholder will be replaced with the practice number of the practitioner who referred the patient for treatment. 
• referring_doc.postcode - Referring Doctor Post Code: The postal code associated with the address of the Referring Practitioner. When this placeholder is used on a workflow event template the placeholder will be replaced with the postal code of the practitioner's physical address.
• referring_doc.qualification - Referring Doctor Qualification: The practitioner's qualifications as obtained from a university. When this placeholder is used on a workflow event template the placeholder will be replaced with the Referring Practitioner's university qualification.
• referring_doc.samdc - Referring Doctor South African Medical and Dental Council Nr: The practitioner's registration number from the South African Medical and Dental Council. When this placeholder is used on a workflow event template, the placeholder will be replaced with the Referring Practitioner's HPCSA registration number.
• referring_doc.surname - Referring Doctor Surname: The last name of the Referring Practitioner. When this placeholder is used on a workflow event template, the placeholder will be replaced with the practitioner's surname.
• referring doc.tel - Telephone Number: A landline telephone number where the Referring Practitioner can be reached.

Service Centre

The place where the patient will consult with the practitioner. The Service Centre placeholders will get their information from the Service Centre set up when the service is created on the system. For more information on where the information comes from please refer to the user manual: Create a Service Centre.

• An explanation for each Service Centre placeholder will be given:

• service_center - Service Center Name: The name of the place where the patient will consult with the practitioner by default unless changed. The available options will be dependent on the practices set up. When this placeholder is used on a workflow event template the placeholder will be replaced with the name of the selected service centre, as it is currently captured on the system.
• service_center.address - Service Center Full Address: The physical address of where the service centre is located. When this placeholder is used on a workflow event template the placeholder will be replaced with the full address of the selected service centre, as it is currently captured on the system. 
• service_center.address1 - Service Center Address 1st Line: Street Name/Complex Name and number associated with the physical address. When this placeholder is used on a workflow event template the placeholder will be replaced with the first line of the physical address of the selected service centre, as it is currently captured on the system. 
• service_center.address2 - Service Center Address 2nd Line: Suburb/City associated with the physical address. When this placeholder is used on a workflow event template the placeholder will be replaced with the second line of the physical address of the selected service centre, as it is currently captured on the system. 
• service_center.address3 - Service Center Address 3rd Line: Province/Country associated with the physical address. When this placeholder is used on a workflow event template the placeholder will be replaced with the third line of the physical address of the selected service centre, as it is currently captured on the system. 
• service_center.id - Service Center ID: An unique ID to identify the service centre. When this placeholder is used on a workflow event template the placeholder will be replaced with the ID number of the selected service centre, as it is currently captured on the system. 
• service_center.postcode - Service Center Address Post Code: The postal code that is associated with the address of the service centre. When this placeholder is used on a workflow event template the placeholder will be replaced with the postal code of the physical address of the selected service centre, as it is currently captured on the system.
• service_center.telephone - Service Center Telephone Number: A telephone number of the service centre, that can be used to contact the service centre. When this placeholder is used on a workflow event template the placeholder will be replaced with the telephone number of the selected service centre, as it is currently captured on the system.

Treating Doctor

The Treating Doctor/Treating Practitioner is providing the patient with a consultation, referral, procedure or treatment. Primarily responsible for delivery and coordination of the patient medical services for the treatment. The Treating Doctor placeholders will get their information from the treating practitioner that has been selected on the patients booking. The treating doctors personal information will be generated from the List of Doctors. For more information on where the information is generated from please refer to the user manual: List of Doctors.

• An explanation for each Treating Practioner placeholder will be given:

• treating_doc.address - Treating Doctor Address: A physical address where the treating practitioner can be found. When this placeholder is used on a workflow event template the placeholder will be replaced with the physical address of the practitioner who treated the patient.
• treating doc.cell - Treating Doctor Cellphone Number: A cellphone number where the treating practitioner can be reached. When this placeholder is used on a workflow event template the placeholder will be replaced with the cellphone number of the practitioner who treated the patient.
• treating doc.email - Treating Doctor Email Address: An address where electronic mails can be sent to the treating practitioner. When this placeholder is used on a workflow event template the placeholder will be replaced with the email address of the practitioner who treated the patient.
• treating doc.fullname - Treating Doctor Fullname: The full names of the treating practitioner. When this placeholder is used on a workflow event template the placeholder will be replaced with the full names of the practitioner who treated the patient.
• treating doc.id - Treating Doctor ID: System identification that has been allocated to the treating practitioner. When this placeholder is used on a workflow event template the placeholder will be replaced with the system ID number of the treating practitioner who treated the patient.
• treating doc.initials - Treating Doctor Initials: The first letter of each first name of the practitioner. When this placeholder is used on a workflow event template the placeholder will be replaced with the initials of the practitioner who treated the patient.
• treating_doc.pcns - Treating Doctor Practice Nr: The practice number of the practitioner, as registered with the BHF (Board of Healthcare Funders). When this placeholder is used on a workflow event template the placeholder will be replaced with the practice number of the practitioner who treated the patient.
• treating_doc.postcode - Treating Doctor Post Code: The postal code associated with the address of the treating practitioner. When this placeholder is used on a workflow event template the placeholder will be replaced with the postal code of the practitioner's physical address.
• treating_doc.qualification - Treating Doctor Qualification: The practitioner's qualifications as obtained from a university. When this placeholder is used on a workflow event template the placeholder will be replaced with the treating practitioner's university qualification.
• treating doc.samdc - Treating Doctor South African Medical and Dental Council number: The practitioner's registration number from the South African Medical and Dental Council. When this placeholder is used on a workflow event template the placeholder will be replaced with the treating practitioner's HPCSA registration number.
• treating doc.speccode - Treating Doctor Specialist Code: The speciality code indicates what field of medicine the treating practitioner practices in, For example, a General Practioner's code is 014, these codes are allocated to the different specialities by the BHF (Board of Healthcare Funders). When this placeholder is used on a workflow event template the placeholder will be replaced with the Treating Doctor Specialist Code. 
• treating_doc.surname - Treating Doctor Surname: The last name of the treating practitioner. When this placeholder is used on a workflow event template the placeholder will be replaced with the practitioner's surname.
• treating doc.tel - Treating Doctor Telephone Number: A landline telephone number where the treating practitioner can be reached.
• treatment_date - Treament Date: The last date the patient was treated at the practice. When this placeholder is used on a workflow event template the placeholder will be replaced with the date when the patient was treated by the treating practitioner.

User

The GoodX system works according to users. This is the person who has a login name and is using the login name to open GoodX.
The username will show on all the transactions and any changes what has been made on the system.
The user will have certain access, according to the setup. For example, the name of the user that created a booking. The user placeholders will get their information from the user information that has been set up in the User Management settings. For more information on where the User is set up, please refer to the user manual: User Management. 

• An explanation for each User placeholder will be given:

• user.fullname - User Fullname: The first name and last name of the person who is currently using the system or has captured information onto the system. When this placeholder is used on a workflow event template the placeholder will be replaced with the full name of the user as it is currently captured on the system.
• user.name - User First Name: The given name of the person who is currently using the system or has captured information onto the system. When this placeholder is used on a workflow event template the placeholder will be replaced with the first name of the user as it is currently captured on the system.
• user.surname - User Surname: The last name of the user. When this placeholder is used on a workflow event template the placeholder will be replaced with the last name of the user as it is currently captured on the system.
• user.username - Username: The credentials used by a person with access to the system to log in. When this placeholder is used on a workflow event template the placeholder will be replaced with the username of the user as it is currently captured on the system