Log in to the GoodX Web App




To Log in to the GoodX Web App, a user can either use one login method or use a Login Combination if it is set up. A user can log in to the Web App via their desktop, mobile phone, or tablet. 

Please Note: To run the GoodX Web App, the device must be connected to the Internet.
  • The contents of this user manual will consist of the following information: 
    • Navigating to GoodX Web 
    • Username and Password Login 
    • Facial Recognition Login 
    • Keyfob Login 
    • Login Combinations
    • Logging out of GoodX Web 

Navigating to GoodX Web

To use GoodX Web, the user has to install either Google Chrome or Safari as their Internet browser. The version of Google Chrome must be newer than version 50. 

  • Open the preferred Internet browser. For this user manual, Google Chrome will be used. 
  • Type the GoodX Web URL (Uniform Resource Locator) into the address bar.


    • Press the Enter key on the keyboard to Navigate to the GoodX Web login screen.

Please Note: The URL (Uniform Resource Locators) displayed is an example and not the GoodX URL that the Practice will use. Make sure to use the URL that was provided for the Practices.

    • The GoodX Web Login screen will open. 


    • The user can access GoodX Web using one of the below-explained login methods.

Username and Password Login
Once the user registers on the GoodX Web App the user is given a username and password that is unique to the user or Practice, with these credentials the user can access the GoodX Web App.

  • Click on the Username field and Type the username associated with the user's GoodX account.

  • Click on the Password field and Type the relevant password to gain access to the user's GoodX account. 

  • Click on the Login button once both fields have been completed. 


Please Note: If the username or password is incorrect, a Warning pop-up will open stating that the username or password is invalid.


    • Click on the Ok button to try again. 


    • If both the username and password are correct, then the system will allow the user access to the GoodX Web App. 
    • The Diary screen will open once the login is successful, and the user will then be able to start working on the GoodX Web App.



Facial Recognition Login 
A facial recognition system works by pinpointing and measuring facial features from an image and matching them against a database of faces. A user can log in to the GoodX Web App via facial recognition. 

  • Click on the Facial Recognition button that is displayed as a smiley face. 

    • The Present Face and Click Login pop-up will open. 


      • Click on the Select a Camera drop-down menu.

        • Choose the camera with which the user wants to log in for facial recognition.



Please note: There will only be one option if only one camera is available.

        • A pop-up will appear to advise the user that the GoodX web App would like to use the camera.

        • Click on the Block button if the user does not wish to give the camera access.


        • Click on the Allow button for the user to give the camera access.


    • Click on the Close button to close the Present Face and Click Login pop-up and cancel the login process. 

    • Click on the Login button for the facial recognition process to begin. 


Please note: If the facial recognition failed to find a match, an Attention! pop-up will open stating that no match could be found. 


          • Click on the Ok button to close the Attention! pop-up and try again.  

      • If the facial recognition software detects a match, the user will be granted access to the GoodX Web App.
    • The Diary screen will open once the login is successful, and the user will then be able to start working on the GoodX Web App.



Keyfob Login
A fob, also known as a key fob, is a small security hardware device with built-in authentication that can be used to control and secure access to mobile devices, computers, network services, and data. A user can log in to the GoodX Web App by using a keyfob per station or user.

  • Click on the Keyfob button that is displayed as a key. 

    • A pop-up screen will open, stating that the user should Insert the security key into the device. 


    • Insert the keyfob into the device. After inserting the keyfob, the computer should recognize it.
      • Click on the Cancel button to close the pop-up screen to stop the login process. 


        • If the Cancel button is Clicked, a Warning pop-up will then open stating that no registered key found. 


          • Click on the Ok button to close the Warning pop-up. The user will be Navigated back to the Login screen.


    • If the keyfob was successfully recognised, then the system will allow the user access to the GoodX Web App. 
  • The Diary screen will open once the login is successful, and the user will then be able to start working on the GoodX Web App.


Login Combinations

A user can log in via login combinations. A Login Combination always consists of a username and password with additional authorisation factors within GoodX Web App, such as the pin, pushnotify (push notifications), face (facial recognition), and keyfob factors. Please refer to the user manual for more information about login combinations: Login Combinations. 

  • Click on the Username field and Type the username associated with the user's GoodX account.


  • Click on the Password field and Type the password associated with the user's GoodX account.


  • Click on the Login button once both fields are complete.


Please Note: If the username or password is incorrect, a Warning pop-up will open stating that the username or password is invalid.


        • Click on the Ok button to try again. 


      • If both the username and password are correct, then the system will generate the next authorisation factor that has been set up as a login combination. This depends on what has been set up as a login combination and can differ from Practice to Practice. For this user manual, the facial recognition authorisation factor has been set up as a login combination. 
        • Please refer to the above heading, Facial Recognition, for the Facial Recognition login process. 

    • The Diary screen will open once the login is successful, and the user will then be able to start working on the GoodX Web App.


    Last modified: Monday, 10 February 2025, 8:06 AM