Diary Administration to Communication (Web App)

Why Use This Function:

A Booking Wait Time allows you to track the length of time between when a Patient arrives at the Practice and when their Appointment begins. This provides valuable insight into the Practice’s efficiency, helping to identify delays, improve scheduling accuracy, and enhance the overall Patient experience. Monitoring wait times also assists in evaluating Practitioner workload and Diary management, ensuring that resources are used effectively and that Patients receive timely care.

The Contents of This User Manual:

• Booking Wait Time Settings
• Setting Booking Status to Booking Type 
• How to View Booking Wait Time

• This user manual will start on the Settings screen.

Booking Wait Time Settings

This section explains how to set up a booking wait time so that the system can manage delays effectively and ensure smoother appointment scheduling.

• Click on the Diary Settings tab.

• The Diary Settings tab will expand.

• Click on the Booking Status Setup panel to expand.

• Click on the Arrive Status drop-down menu to expand.

• Select the desired Booking Type you would like to start with.

• Click on the Final status (to calculate wait time) drop-down menu to expand.

• Select the desired Booking Type you would like to end with.

Setting Booking Status to Booking Type

This setup allows you to configure each booking type’s rules and options so the system can handle appointments accurately.

• Click on the Booking Type Setup panel to expand

• Navigate to your desired Booking Type to reflect the wait time.

• Set your Booking Status to your desired option.

• Click on the Save button.

How to View Booking Wait Time

To quickly check the current wait time for each booking type, helping you manage schedules and improve workflow efficiency.

From the Diary screen.

• Click on the desired Patient's booking.

• The Diary sidebar will open, showing the Patient's wait time from booking until arrival for consultation.