myGrandCentral: the Patient Portal

Feedback is used to measure and assess the user's overall experience, the service they have received, as well as an indication of what can be done to improve the application. By giving Feedback a user is able to advise the myGC team, what they think of, and how they experience using the myGC App. Users are able to rate their experience on a rating scale and leave comments regarding their rating.

• Log in to the myGC App with your myGC username and password.
• The myGC Dashboard will open.

• Click/Tap on the Feedback button in the bottom left-hand corner of the screen, on the Navigation panel.

• The Feedback screen will open.

• An explanation will be given for each field and option:
  

• Rating: The user will use their own prerogative to select the rating based on their personal experience.
• Click/Tap on the relevant Rating Scale Icon to select the type of experience.

• Tell Us Why You Feel This Way: A brief description of the reason why the specific rating has been given for the experience. 
  
• Click/Tap on the Tell Us Why You Feel This Way... free text field to enter why the rating has been given. 
  
  

• May We Contact You To Hear More About Your Feedback Above: Allows the user to select whether they would like to receive any feedback regarding the issues that they are experiencing.
• Click/Tap on the No button if the user does not require the myGC team to contact them regarding their feedback.

Please Note: When the No option is selected, the user is unable to add a preferred method of contact. 

• Click/Tap on the Yes button in order for someone from the myGC team to be in contact with you.

Please Note: When the Yes option is selected, you are able to add a preferred method of contact. 

• How Would You Prefer To Be Contacted?: The preferred contact method of the user regarding the feedback that has been given.

• Click/Tap on the corresponding button of the preferred method of contact:
• Email: The electronic mailing address that the myGC team can use to make contact with the user. 
• Click/Tap on the Email field to enter a valid email address that can be used to communicate with the user regarding their feedback.

• Phone: A telephone number on which the myGC team is able to reach the user by the means of a call. 
• Click/Tap on the Phone field to enter a valid cell phone number that can be used to communicate with the user regarding their feedback.

Please Note: Required fields' text will change to red to indicate that the field is mandatory. The user will need to complete any missing information before being able to continue. 

• Would You Like To Become a Beta Tester?: A Beta Tester tries out new software or products before they are released to help identify and fix any issues or bugs. This allows you to be part of a group that helps to identify any problems
• Click/Tap on the Join Beta Tester button.

• Information about Joining Beta Testing will appear.

• Click/Tap on the Opt-In button to submit the request.

• Click/Tap on the Not Interested button if you do not wish to join beta testing.

• Click/Tap on the Cancel button to discard any of the completed information, close the Feedback form and return to the Dashboard screen.

• Click/Tap on the Send button to submit the Feedback form to the myGC team, and return to the Dashboard screen.

• A notification will appear to advise that Feedback has been submitted.