myGrandCentral: the Patient Portal

Topic outline

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  The myGrandCentral (myGC) Patient Portal is a web and mobile application which is integrated into GoodX. The application makes doctor-patient administration a paperless and pleasant experience.

  Features available in myGC

  • Online bookings
  • Paperless information sharing (eg e-scripts & sick notes)
  • Telemedicine consultations (Web App)
  • Interdisciplinary bookings
  • Online patient payments
  • Patient protocols (Web App)
  • Dashboard

  Patients are connected via the web and mobile apps. To register a profile on myGC, visit https://www.mygc.co.za.

  The Medical Practice is connected through GoodX to the Patient via the myGC Patient Portal.

  Patients are connected to the Medical Practice via the myGC website. To register a Profile on myGC, visit https://www.mygc.co.za.

  • Announcements Forum
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  Kiosk

  Not available
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  Introduction

  Not available
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  General

  • Dashboard Page
  • myGC Dashboard: Navigating the Feedback Screen Page
  • Non Registered User: Search Results (logged out) Page
  • Search Page
  • Notifications Page
  • Navigating Consent Forms on myGC Page
  • How to Sign a Consent Form with an SMS/Email Link Page
  • How to Navigate the Health Screen on myGC Page
  • Medical History Screen: Navigation and Use Page
  • Medical History Screen: General: Navigation and Use Page
  • Medical History Screen: Family: Navigation and Use Page
  • Medical History Screen: Allergies: Navigation and Use Page
  • Medical History Screen: Chronic: Navigation and Use Page
  • Medical History Screen: Operations: Navigation and Use Page
  • Medical History Screen: Treatments: Navigation and Use Page
  • Medical History Screen: Vaccinations: Navigation and Use Page
  • Medical History Screen: Travel: Navigation and Use Page
  • Medical History Screen: Occupation: Navigation and Use Page
  • How to Create a New Account Whilst Making a Booking Page
  • Payments Page
  • Frequently Asked Questions and Answers Page
  • Navigating Clinical Documents on myGC Page
  • Feedback (Sign Up & Login) Page
  • How to Set Access Rights on myGC Page
  • Questionnaires on myGC Page
  • myGC - Editable Image on Questionnaire Page
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  Configuration

  • myGC Account: Navigating the Setting Tab Page
  • Setup Medical Aid Page
  • Add a Dependant to Main Member Profile Page
  • Setup My Account Page
  • Setup Family Management Page
  • Log In Page
  • Forgot Your Password Page
  • How to Sign Up Page
  • Sign Up with Google Page
  • myGC: Delete My Account Page
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  Paperless Information Sharing

  • Debtor Demographic Syncvite - myGC Page
  • Add documents to Demographic request Page
  • How to View PDF Document Using myGC Page
  • Secure Message Screen: Navigation and Use Page
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  Telemedicine Consultations

  Summary of the process:
  

  1. SETUP TELEMED: Firstly, you need to set up the Telemed function in your GoodXWeb Diary Settings.
  2. SIGN GOODX ONLINE PAYMENT AGREEMENT: Contact GoodX to complete and sign the GoodX Software Online Payment Agreement if you want to use the online payments.
  3. SEND INFO TO ALL PATIENTS: Send bulk SMS and email invitations to myGC to communicate that Telemed is now available to patients.
  4. SEND LINK: Send a myGC link via SMS to the patient for registration.
  5. BOOKING MADE: The patient registers on myGC and requests a Telemed consultation.
  6. TELEMED CONSULTATION: On the booked time, start the Telemed consultation with the patient in GoodXWeb.
     
  7. SEND INVOICE: Email the invoice to the patient from your GoodXWeb Diary after the Telemed consultation.
  8. SEND PAYMENT REQUEST: Send an SMS or email payment link to the patient for payment of the account.
  9. RECEIVE PAYMENT: The payment made by the patient will reflect in your bank account after two business days.
  10. POST PAYMENT ERA: Payments into your account will be accompanied by an ERA in your GoodXWeb for quick allocation to invoices.

  
  

  This process is documented in the Clinical Information Book on the book case and the links follow below.

  • Telehealth (Telemed) for the Practitioner URL
  • Telehealth Booking / Call for the Patient myGC URL
  • How to Join a Telemed Consultation Page
  • How to Send Text Messages on a Telemed Call Page
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  Online Bookings myGC App

  • How to Make a Booking as a Non Registered User (Logged Out) Page
  • How to Make Bookings Once Logged In Page
  • Saved Doctors Page
  • Booking Types Page
  • External Booking (from Practice Link) Page
  • First Available Booking Page
  • How to Confirm Bookings with an SMS/Email Link Page
  • Booking Confirmation Status Trigger Setup Page
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  Online Bookings Web App

  • MyGC Debtor Import Page
  • MyGC Booking Features Page
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  Online Bookings Desktop App

  • Practice makes Online Booking: Book Existing Patient Page
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  Online Patient Payments

  
  

  • Payment Link Process File
  • Send Payment Request WebApp Page
  • Send Payment Request Desktop App Page
  • Making a Payment with a Payment Request Link Page
  • Making a Payment with a Payment Request Link - OZOW Page
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  Patient Protocols

  Not available