How to Make Bookings Once Logged In

Why Use This Function:

Bookings on myGC will allow a User to make a booking to schedule a visit with their preferred Practitioner, from the myGC app instead of calling the Practice to make a Booking. Past and Future Bookings can be viewed whilst the User is logged into the myGC app.


The Contents of This User Manual:

  • Make Booking 
  • Who the Booking is For 
    • Existing Patient 
    • New Patient 
  • Feedback


  • This user manual will start on the myGC Dashboard screen.



Make Booking

Allows the User to select a Practitioner and timeslot for when the Patient would like to consult with the Practitioner.

  • There are 2 ways that a booking can be made:
    • Click/Tap on the Bookings button on the Navigation panel.


    • Alternatively, Click/Tap on the Make a New Booking button in the Quick Actions section on the Dashboard screen.


  • The Find a Doctor screen will open.


  • Click/Tap on the Magnifying Glass to Search for the desired Practitioner.


    • For more information on how the search feature works, please refer to the user manual: Search.
  • Practitioners that have bookings available will have timeslots in the Today's/Tomorrow's Availability section below their name.


    • If there are no available bookings, a message will advise: No Availability. 

  • Click/Tap on an available timeslot button to make a booking for that specific time. 


  • Click/Tap on the More... button to see other booking timeslots that are available.


    • The Make a Booking screen will open.
    • A Progress Bar at the top of the screen will show at what stage the booking is.


💡Please Note: When a stage is completed, that stage's circle will be filled.

    • If you wish to contact the Practitioner, or view any additional information regarding the Practice, Click on the Verticle Elipses to view any relevant contact information.


    • As the User makes a selection, the Your Booking Details section will update. 


    • Select the type of booking that the User would like to book.


Plase Note: Booking Types will correspond to the types of bookings that were created during the set-up of myGC. For more information regarding how to set up myGC, please refer to the user manual: Online Presence Settings.

    • Select a Date on the Date Picker for when the User would like to make a booking.

  • Click/Tap on the Time Displayed In drop-down menu to select the desired time zone in which the appointment will take place.


💡Please Note: The Practitioner's calendar will update to show the correct time for the booking if time zones differ.

  • Click/Tap on an available timeslot button to make a booking for that specific time. 

    • Click/Tap on the Next Step button to move forward to the next step of the booking.



Who the Booking is For 

Allows the User to select an Existing Patient or add the details of a New Patient for the booking.

      • The Who is the Patient For This Booking? screen will open.



Existing Patient 
        • Click/Tap on the Choose a Patient For This Booking drop-down menu.


          • A list of Patients linked to the logged-in User will appear.


          • Click/Tap on the name of the desired Patient to make a selection. 
New Patient 
          • Click/Tap on the Add a New Patient... option to add the details of a Patient that is not on the Choose a Patient For This Booking list.


            • Complete the details in the New Patient Details section of the Patient for whom the booking will be.

            • Patient's First Name(s): The Name of the Patient that the booking will be for.
            • Member Surname: The Last Name of the Patient for whom the booking will be.
            • ID Number: The Identification Number that appears on the official identification documents, of the Patient for whom the booking is being made.
            • Gender: The Medical-Related Gender of the Patient for whom the booking is being made.
      • Click/Tap on the Complete Medical Aid button to add the Medical Aid details of the Patient for whom the booking will be, which will save time at the Practice as the User's information will already be completed.


      • The Select Medical Aid Details screen will open.


        • Complete the Medical Aid Details of the person for whom the booking is.

💡Please Note: If the User has already completed Medical Aid Details during the setup of an account, their details will appear in the fields automatically. 

      • Click/Tap on the Make Booking button to complete the booking. 



Feedback 
Allows the User to give feedback regarding how they experienced the process of making a booking. 

  • The Feedback screen will appear, where the User is able to rate their experience.


  • Once the booking has been made the Your Booking Details screen will open with the detailed summary of the booking that was made.


  • Click/Tap on the View My Booking button to see the details of the booking that has just been made.


    • The Booking that was made will display in the Upcoming bookings section on the Bookings tab.


Last modified: Friday, 30 August 2024, 11:07 AM