myGrandCentral: the Patient Portal

Why Use This Function:

Patients can use Face ID on the Kiosk in the Practice to search for and view their booking with the Practitioner. Face ID uses facial recognition technology to match a person’s face from an image or video to a database of stored faces, verifying the Patient’s identity. It works by detecting and measuring key facial features from the image provided.

• This user manual will start on the myGC Kiosk Welcome screen.

• Click on the Self Service Check In button.
  

• The Face ID screen will open.

💡Please Note: If you have an image uploaded to your Patient File, you can use Facial Recognition to quickly find your booking.

• Click on the Don't Take My Photo button if you don't have an image loaded onto your Patient File.

• The Please Enter Your Details screen will open.

• Click on the Surname field and enter your last name.

 

• Click on the Mobile number field and enter your cellphone number.

• Tap on the Confirm button.

• The Bookings Found screen will open, asking you to select your matching booking.

• Click on the Yes, This Is My Booking button if your booking has been found.

• If your booking has not been located, tap on the No, These Are Not My Bookings button.

💡Please Note: You will be redirected to ask Reception for assistance if your booking cannot be located.

 

• A Feedback screen will open, asking you to rate your experience using the kiosk.

• For more information regarding the Feedback screen, please refer to the user manual: Feedback (Sign Up & Login).