Secure Messages Screen: Navigation and Use
Why Use This Function:
A secure message is private, encrypted communication that ensures sensitive information can only be accessed by authorised recipients. It is especially valuable when confidentiality is critical. Secure Messaging protects Patient data, Financial records, and other private information from being intercepted or misused.
The benefits of Secure Messages include enhanced privacy, compliance with laws like POPIA and GDPR, and reduced risk of data breaches. It also allows for secure file sharing, which can only be accessed through the myGC Patient portal.
💡Please Note: The Secure Message first needs to be initiated by the Practitioner, using a GoodX Web workflow event. Patients are not able to initiate Secure Messages with Practitioners. For more information, please refer to the user manual: How to Send a Secure Message.
The Contents of This User Manual:
- Filters
- Chat List
- Secure Message Thread
- Download Attachments
- Reply
- This user manual will start on the Dashboard screen.
- Click on the Burger menu.
- Click on the Secure Message option.
- The Secure Message screen will open.
- Alternatively, you will receive an Email from where the Secure Message can be accessed.
- Click on the Click to View Form button to access the Secure Message screen.
Filters
Tools or functionalities that allow you to narrow down or refine the results displayed on the current screen.
- Tick the Select All checkbox to select all the items on the screen.
- Click on the Filter drop-down menu to select the desired option from the list that becomes available:
- All: All messages will be selected.
- None: No messages will be selected. If there are messages that have been selected, they will be unselected.
- Read: Only messages that have been read will display.
- Unread: Only messages that have not yet been read will display on the screen.
💡Please Note: If there are any active Filters on the chat, a message will display at the top of the page.
- Click on the Search field to enter and search for a desired chat using specific information.
- Click on the Mark as Read button to mark all selected items as read.
💡Please Note: The items need to be selected in order to be able to mark them as read.
Chat List
Displays a list of all Secure Messages that have been sent.
💡Please Note: Secure Message threads will be sorted according to Dependent, User and Practitioner.
Secure Message Thread
Shows all Secure Messages in a selected thread.
- Click on the desired chat to open the messages.
- The Secure Message Thread will open on he right-hand side of the screen.
Claim Document
Allows you to add the documents to your myGC account.
- Click on the Document that you want to claim.
- A Claim Document? pop-up will appear.
- Click on the Okay button to claim the document.
- A notification will appear to advise that the document was successfully claimed.
💡Please Note: The document can now be accessed from your Clinical Documents on your myGC account. For more information, please refer to the user manual: Navigating Clinical Documents on myGC.
Download Attachments
Allows you to save any attachments that have been received/sent to your current device.- Click on the Download button on an attachment to download it to your device.
- Click on the Scroll button to scroll to the bottom of the page.
- The page will scroll to the newest message and the Reply section of the screen.
Reply
Allows you to securely respond to, and upload documents for the Practitioner.- Click on the Message field to enter your reply.
- Click on the Attachment button to upload an attachment from your device.
💡Please Note: Once the attachment has been uploaded, it will appear above the Message field.
- Click on the Send button to send your message to the Practitioner.
- The message that you sent will now display on the thread.
💡Please Note: The Secure Message that was sent will display in the Practitioners Secure Message Inbox. For more information, please refer to the user manual: Inbox Screen: Navigation and Use.