myGrandCentral: the Patient Portal

Why Use This Function:

The Welcome screen is the initial screen that Patients see when using the myGC Kiosk. From this screen, Patients can perform various actions such as Check In for an existing Booking, Submit Feedback on the Kiosk experience, and access limited Kiosk Settings. This screen serves as the starting point for all Kiosk interactions, guiding Patients through essential tasks quickly and independently while in the Practice. It streamlines front-desk processes and reduces wait times by allowing self-service check-ins and feedback collection.

The Contents of This User Manual:

• Feedback
  
• Kiosk Settings
• Self Service Check In
• Language Settings
• Status Indicators

• This user manual will start on the myGC Kiosk Welcome screen.

Feedback

The Feedback form allows Patients to rate their experience using the myGC Kiosk by selecting from a range of satisfaction options. Patients can optionally provide written feedback, choose to be contacted for follow-up, and specify their preferred method of communication, Email or Phone. 

• For more information regarding the Feedback screen, please refer to the user manual: Kiosk: Feedback.

Kiosk Settings

The Kiosk Settings screen allows authorised Users to configure technical aspects of the myGC Kiosk. Settings include selecting the Practitioner Name, assigning the Front and Back Cameras, flipping the camera X-axis for alignment correction, and enabling Facial Recognition if supported. Changes can be saved using the Submit button. Configuring these settings ensures that the Kiosk hardware is correctly configured for accurate Patient identification and smooth check-in experiences.

• For more information regarding the Kiosk Settings screen, please refer to the user manual: Kiosk: Settings - Front Back Camera.

Self Service Check In

The Self Service Check In screen allows Patients to check in for an existing booking by entering their Surname and Mobile Number. Once the required information is entered, the Confirm button becomes active to continue the check-in process. This will help streamline the check-in process, reducing queues and minimising front-desk workload. It enables quick, independent check-in while ensuring that only valid, time-appropriate bookings are processed.

• For more information regarding the Self Service Check In screen, please refer to the user manual: Self Service Check In (New Patient).

Language Settings

The Language Selection drop-down button allows the Patient to choose their preferred language for interacting with the Kiosk interface, helping to reduce misunderstandings and improve the overall check-in experience. The default option shown is English (RSA). Clicking the drop-down displays a list of other supported languages.

• Click on the Language drop-down menu.

• Click on the desired Language.

💡 Please Note: The default language setting for the myGC portal is English (RSA).

Status Indicators

The Status Indicators show the current operational and connectivity state of the Kiosk using colour-coded labels. This allows the Practice to quickly identify whether the Kiosk is ready for use, online, busy, or offline, ensuring efficient patient check-ins and prompt technical support when needed.

• Ready: When the Kiosk is not in use, the icon will display as Ready. 

• Busy: When the Kiosk is in use for booking purposes, the icon will display as Busy.
  

• Online: When the Kiosk has a stable internet connection and is connected with the GoodX Web App, the icon will show as Online.

• Offline: When the Kiosk does not have a stable internet connection, the Kiosk will not connect with the GoodX Web App, and the icon will show as Offline.