Section outline
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The Desktop App user manuals under this section of the Learning Centre are for functions that are used in the business processes from Appointments to Clinical Information.
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Webinar Tutorials about all the Functions are available in the links within this Article.
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Purpose: This is the main overview of the Diary that is meant for both the Practitioner and Receptionist. It is a quick overview of how to access the GoodX Manual, how to log into your GoodX, and the basics of the Home Screen that's applicable to the two rolls.
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There are different debtor types, example:

- Normal (Private or Medical Aid patient)
- Insurance
- IOD.
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To save Documents eg. ID and Medical Aid Card.
Can be accessed from MedDebs and the Diary.
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This is only applicable for De Beers Acute Medical Scheme
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Benefits of using the Cash Register in the Practice:
- Processing and Recording of payment transactions in the Practice to enable the tracking of Patient transactions.
- Speeding up checkout time.
- Save unnecessary costs of receipt books by using the receipt option of the Cash Register module.
- Cash Registers can be set up per user so that each user can end his or her session and do a cash-up after ending a session and do a proper capture of the user cash-up for auditing purposes.
- End the Cash Register session after collecting all the payments for the day so that the day becomes an auditable unit.
- At the end of the session, the Cashier / Receptionist counts all payments received for the day for reconciliation with the system.
The Cash Register is listed as the second Module on the Navigator.
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Receipt Written Back:
- Reversal of an Incorrect Receipt
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Before starting with Debt Management, Journals can be used for the following:- Small balance Write Off
- Settlement Discount
- Bad Debt Write Off
- Bad Debt Recovered
- Hand Over
- Interest
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In modern medical practice, providing comprehensive healthcare to people in need of it is not the only important function that takes place. An equally important function, which actually has an effect on the financial survival of a practice if it is not managed efficiently - the effective control and administration of patient accounts.
GoodX's Credit Control Assistant (CCA) assists the practice to manage the business processes within the practice that are associated with the collection of outstanding debt from Medical Aids and/or patients. The function will be used for assisting in Credit control/Deb collection, SMS, Emails and cycle steps are pre-defined. The CCA keeps all communication in connection with the account of the patient between a patient/medical aid and practice.
If you would like to use the CCA, please contact GoodX so that the set up can be done by our consultants and training can be booked at our offices. Please read the notes below and follow the instructions for the setup of the CCA. The information that we need from your practice, is described in the business process design link below.
The example in excel is provided as a guideline. In order for GoodX to set up the CCA, please comply with the following procedure:
1. Download the example, change or add the processes you require and indicate your time frames and which steps you want to be taken with each collection process. The clearer your instructions, the easier the setup will be.
2. Send the document back to help@goodx.co.za so that GoodX can do your setup according to your needs.
3. Make arrangements for training at the GoodX offices.
Note: the CCA setup should be done once, so it is imperative that the business process setup is decided on in advance.
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The reports for the Desktop App can be found under the Desktop App Reports book on the home page of the Learning Centre. Before reports can be generated, clients who use the month end functionality, must first do a Debtors month end.
Practices that use the GoodX Month-end system have to do the Debtors month-end at the end of each month.
Practices that use the Accounting Module must also complete a Financial Month-end in the GX Manage Module. Click here for instructions.
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