Glossary: Medical | Dental | Allieds

A new feature has been added to GoodXWeb and MyGC that will enable doctors and Medical practices to receive call-ins from patients that do not have bookings. The practice will need to be set up to receive call-ins from patients. To enable a patient to call a doctor (Talk to a doctor), the patient will need to have a MyGC account.

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Tariff code is a code allocated to a procedure or consultation with an amount linked to the code.

Tariff codes are normally received from the medical aids with a description and an amount per speciality. 

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Tariff codes can be filtered to only see certain or specific tariff codes. The user is able to either search for the code or the description of the code.

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A Task is an assignment that is allocated to a specific person, who will need to perform certain actions in order to get a specific job done. Tasks are added to Task lists to prioritise their urgency and to make workflow more efficient. Tasks can be created for users by themselves or tasks can be created for other users to perform.

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Task settings are used to customise the options that are available for tasks. A Task is an assignment that is allocated to a specific person, who will need to perform certain actions in order to get a specific job done. Tasks are added to Task lists to prioritise their urgency and to make workflow more efficient. Tasks can be created for users by themselves or tasks can be created for other users to perform.

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A tax invoice is a legal document that a Practice supply to a patient or company (if the company settles the patient's account) in which the tax is shown (Depends if the practice is VAT registered or not). The patients or an insurance company may ask for an invoice to submit to SARS, or for payments to be made instead of the usual statements that are provided.

Also refer to the following: Print Tax Invoice

                                          Print Tax Invoice with Lab numbers

The original objective of Telemedicine as established by the National Department of Health was to

1. deliver healthcare services at a distance to South African communities in under-served areas;
2. to alleviate the human resource crisis as experienced
3. to improve the links and communication between developed healthcare facilities and the underdeveloped rural areas.

On 26 March 2020, the HPCSA issued their first letter to practitioners after the National State of Disaster was announced by the government following the rise in the number of reported Covid-19 cases in South Africa.

The two main measures implemented by the government to limit the spread of the disease are:

Medical practitioners provide essential services to the community and as such the HPCSA urged practitioners to continue providing medical services with reasonable skill and competency while also keeping the safety of their patients and themselves in mind. In order to ensure the safety of patients, Telehealth was introduced as a means to assist with social distancing without compromising on good healthcare services. Telehealth should only be used if it is found to be in the best interest of the patient.

The HPCSA has changed the name of this concept from Telemedicine to Telehealth. Telehealth is defined as a remote consultation between a practitioner and patient via telephone or virtual platform.

The HPCSA also expanded the application scope to include patients who do not have an existing practitioner-patient relationship.

Benefits of Telehealth:

1. There is less chance of catching new illnesses by keeping social distancing from other patients
2. It increases the efficiency of the practice to assist a broader base of patients
3. Patients with limited mobility have better access to healthcare, e.g. frail patients
4. The whole consultation process is quicker for patients who e.g. don’t have to travel
5. It is cost-effective, seeing that patients have the ability to engage in Telehealth rather than go to an emergency room for no good reason.
6. Allows multiple members of a team to interact and collaborate in patient care, e.g. specialists.

Telehealth Booking/Call for the Patient myGC

This function is to assist a practitioner in making appointments and seeing patients via the myGC App.  The practitioner has to be set up for this function as the practice needs to send out a link to all the patients advising them, that they can do Telemed appointments.

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