Portals Glossaries

Saved doctors is a list of doctors you have saved as your favourites.  You can save these doctors by clicking on their profile.

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A secure message is private, encrypted communication that ensures sensitive information can only be accessed by authorised recipients. It is especially valuable when confidentiality is critical. Secure messaging protects Patient data, Financial records, and other private information from being intercepted or misused. 

The benefits of Secure Messages include enhanced privacy, compliance with laws like POPIA and GDPR, and reduced risk of data breaches. It also allows for secure file sharing, which can only be accessed through the myGC Patient portal.

New Patients can use the kiosk at the Practice to search for and view their Practitioner bookings using Face ID. This facial recognition technology securely verifies their identity by analysing and matching facial features against a stored image database, enabling quick and accurate access to their appointment information.

Web App:

You have the ability to send text messages to the Practitioner during a Telemed call. For security reasons, the history of these text messages will not be saved and the messages can only be seen by those on the call. The ability to use text messaging within the call can enhance communication clarity, facilitate the sharing of resource links and medication instructions, and assist in situations where the Patient has hearing impairments or the audio quality is poor.

User Manual Link: How to Send Text Messages on a Telemed Call

Setting access rights on myGC is an important step in ensuring your medical information remains secure and only accessible to the right people. Before a booking, you can approve or deny the Practitioner’s access to your medical history. By managing these rights, you help protect your privacy while still allowing healthcare professionals to deliver informed and effective care when needed.

Web App:

Sign up is the process of registering for the myGC application. Users will provide personal information to create an account. Signing up involves creating a username and password to access the account when the user logs in to the myGC application.

By signing up, the user agrees to terms and conditions, which include privacy policies, user agreements, and other legal agreements which outline the terms of using the service, of the myGC application.

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Using Google account credentials, a user is able to Sign Up for myGC, which will simplify the registration process for users. Users will be directed to the Google sign-in page, where the user is able to select the Google Account which they would like to use to Sign Up for myGC.

Please Note: When the user uses Google to Sign Up for the myGC app, access and certain permissions will be granted to myGC to use the information from the user's Google account.

Signing a Consent Form with an SMS/Email Link refers to the process where you receive a secure link via SMS or Email that directs you to myGC, an online platform where the Consent Form can be reviewed and electronically signed. This method is used to facilitate quick and efficient authorisation without the need for physical paperwork, ensuring a paperless Practice.

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Speciality is a certain field in which a person decided to specialise in. These individuals had to undergo extensive education to go into these specialities, for ex. Nurses, Audiologists, General practitioners etc.

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User manual link: Landing/Home Page

Syncing a Booking with your digital calendar Google Calendar or iCalendar, ensures that your appointment is automatically saved to your personal diary, helping you stay organised and reducing the risk of missed appointments. This function is beneficial for both the Patient and the Practitioner, as it supports better time management, improves attendance rates, and enhances overall communication and efficiency within the Practice.

💡Please Note: In order to be able to add a Booking to your calendar, a Booking will first need to be created. For more info on how to make a Booking, please refer to the user manuals: How to Make a Booking as a Non-Registered User (Logged Out) and How to Make Bookings Once Logged In.

User Manual Link: How to Sync a myGC Booking to a Calendar