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The MyGC Portal is a secure, patient-facing application designed to enhance transparency and engagement. Once registered, patients can manage their healthcare journey by accessing past and current invoices, prescriptions, and detailed medical notes. This integrated platform also drives practice growth by letting patients schedule appointments with their preferred specialists, providing a modern, digital-first experience for your practice.
Please note that while the MyGC Portal is a core feature, it integrates with several Value-Added Services that may incur separate charges. Standard SMS notifications are typically governed by your existing GoodX Service Level Agreement. However, premium features—such as Integrated VOIP Calling and Digital Payment Links—are optional add-on services that require a separate subscription and carry additional usage fees. Contact your representative to activate these enhanced capabilities for your practice.
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- What is the “MyGC” feature?
- Where to learn more about MyGC within GoodX:
- How is the “MyGC” feature activated?
- Is a patient MyGC profile mandatory to use the interface?
- How can the “MyGC” feature be applied?
- What should the “MyGC” diary setup look like if the patient is to receive custom / multiple forms based on booking type?
- How would the patient confirm their booking through MyGC?
- How would you know if the links had been sent successfully?
- How would you know if the patient has completed the forms?
- What does the "MyGC" form look like to the patient?
- How does multiple forms through "MyGC" display?
Change Log Date of Change Changes Editor 2026 April 02 Established Page Chendene Barnard 2026 May 12 Updated to formal British-style English, which is the standard used in South African English. Chendene Barnard
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How is the “MyGC” feature activated?
Activation of the MyGC interface is managed at the entity level via the GoodX Web platform. To ensure a successful rollout, please verify that the following three core requirements are met:
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Grandcentral Settings: Ensure this section is fully populated within your Entity Diary configuration.
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Online Presence: Confirm that the "Online Presence" toggle is active. (Note: As of Web v 1.19.3 / Web v 1.18.16, this setting is located under the Configuration tab of the GoodX navigation wheel).
- Online Profile Verification: Your entity profile must be verified and correctly mapped to your practitioners. This data is dynamically synchronised with the Medibase directory to ensure credential accuracy.
Please be advised that GoodX does not have the administrative authority to modify practitioner data within external directories. Should you identify a discrepancy in your online presence or credentials, these corrections must be initiated at the source - Medpages. Once updated at the directory level, the corrected information will automatically synchronise with your MyGC profile.
The MyGC Portal is a secure, patient-facing application designed to enhance transparency and engagement. Once registered, patients can manage their healthcare journey by accessing past and current invoices, prescriptions, and detailed medical notes. This integrated platform also drives practice growth by letting patients schedule appointments with their preferred specialists, providing a modern, digital-first experience for your practice.
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Is a patient MyGC profile mandatory to use the interface?
While the MyGC Portal significantly streamlines the patient journey by providing instant access to digital forms, invoices, and clinical records, its use is entirely optional. Patients are not required to register on the application to receive care.
Patients can settle outstanding balances via secure Payment Links without needing a registered MyGC profile. This "Guest" payment path ensures a frictionless settlement experience. However, while the payment is processed securely, the patient will not have on-demand access to their transaction history or past invoices. In these instances, the financial record remains stored exclusively within the practitioner's local debtor database.
Transform your waiting room with Digital Kiosk Intake. Using the MyGC interface on a tablet, patients can quickly review and sign digital forms. By leveraging Auto-Patient placeholders, the system dynamically pulls existing data from the patient's Debtor file to pre-populate the forms. This streamlines intake, often leaving the patient with only the final signature. While these forms save directly to the practitioner's clinical debtor file, registered MyGC users can retrieve their completed documentation at their convenience from their own devices.
Patients can use Google Single Sign-On (SSO). By authenticating through an existing Google account, users can instantly access their documents using their existing Google credentials. This secure authentication method lets patients access their forms and questionnaires with minimal effort while maintaining high security standards.
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How can the “MyGC” feature be applied?
The MyGC platform integrates seamlessly with your diary to streamline document management. Your practice maintains full control over which specific files are mandatory for each patient. The system uses colour-coded indicators for quick clarity: red means essential documents are still outstanding, while green confirms all required documentation has been received and processed.
Functions that have not yet been configured will appear greyed out or in a lighter shade to indicate they are inactive. An inactive MyGC button signifies that the practitioner's setup is incomplete; until finalised, features such as digital form distribution or patient direct online booking will remain disabled for that specific entity.
The "C" icon on the Diary serves as a dedicated status indicator for clinical documentation. When clinical documents are dispatched through the MyGC platform, this icon will turn orange.
Optimise your patient flow with Custom Status Transitions. You can easily add a "Kiosk" step to your workflow, ensuring patients complete all digital documentation before they proceed. This ensures no patient moves forward until they meet the mandatory intake requirements at the Kiosk.
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The “MyGC” diary setup where there is custom / multiple forms
To achieve full Diary Optimisation, the MyGC interface allows for highly customised booking types tailored to practitioner preferences. Each booking type can be configured with specific consent forms, custom questionnaires, and automated reminders or confirmations, with precise control over their release timing. For these automated workflows to function, it is critical to include "Grand Central SyncVite" within your technical setup to ensure seamless data synchronisation.
System automation enables a chronological communication timeline, such as an immediate booking confirmation followed by an SMS or email reminder sent 1 to 7 days before the appointment. This setup is ideal for integrating Patient Care and Education into the workflow. Practices can attach unique information booklets or guides and embed trusted web links (e.g., YouTube) directly into the email templates, ensuring the content is specifically tailored to the procedure or booking type selected.
Below is an example of an appointment reminder set for a few days before the booking type created.
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How would the patient confirm their booking through MyGC?
Save time and reduce "no-shows" with Self-Confirmation Links embedded in your automated emails; patients can verify their own appointments directly. This self-service functionality eliminates the need for manual courtesy calls, freeing up your reception staff for more complex tasks. The link serves a dual purpose: it reminds patients of the upcoming visit and lets them formally confirm their attendance, keeping your diary accurate and optimised.
Experience Real-Time Diary Sync with every patient confirmation. Once a patient clicks their confirmation link and selects "Confirm Booking" highlighted in green - based on your pre-defined status naming conventions- the entry for that appointment will automatically transition from “Booked” to “Confirmed.” This ensures your schedule is always up to date, giving your team a clear, visual overview of confirmed appointments at a glance.
By selecting the “Documents” button highlighted in purple above, patients can instantly see if any requirements are outstanding. This lets them complete everything necessary from the comfort of home, so when they arrive for their booking, they can head straight to their appointment instead of filling out forms in the waiting room.
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How would you know if the links had been sent successfully?
For rapid navigation, the Notepad Icon on the diary serves as a direct link to the Admin Page.
Optimise your search with Customised Data Filters. Select "De-select All" to remove unnecessary information and focus on what matters. Simply tick the relevant options - like Grand Central Syncvite or Consent Forms - to view specific results and manage your practice setup with greater precision and speed.
Track every administrative action with the Admin Event History report. Found in the "Reports" menu on your navigation wheel, this tool lets you search by debtor or patient for full transparency. Speed up your search by using “De-Select All” to clear the clutter, then simply check the boxes for the specific data fields you want to monitor.
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How would you know if the patient has completed the forms?
Once the patient completes and signs all assigned forms, the booking's MyGC status indicator turns green. In instances where the MyGC link includes clinical forms, the corresponding C icon on the diary will similarly change from orange to green to signify that the documentation is complete.
Selecting this option allows you to synchronise and import the patient's completed information through an interface that mirrors the Medical Scheme debtor validation import screen. You can finalise the process by simply choosing the relevant acceptance options. It is important to note that deselecting the listed debtor import option may result in the creation of a duplicate debtor record within the system.
Reminder: A black "A" means no debtor has been created for this booking. Therefore, you should not add clinical notes until a debtor file is created.
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What does the "MyGC" form look like to the patient?
The MyGC functionality facilitates distributing questionnaires, consent forms, and bespoke documentation for patient completion and signature through diary automation setups. You may dispatch individual custom or consent forms directly from the diary screen by accessing the MyGC drop-down menu to reveal the supplementary options. If a kiosk has been configured for your practitioner, you can seamlessly direct these forms to an available kiosk terminal within your practice.
After choosing the desired form type, select the specific template from the populated drop-down menu, then choose the preferred contact method. In environments where a kiosk has been configured for the entity, you may also specify the particular kiosk name or number by selecting the "Kiosk" option from the drop-down menu.
As soon as the information is selected and dispatched, the patient receives the notification via their chosen delivery method. The following example illustrates the format and appearance of an automated email notification sent to the patient.
The email is sent from a linked address provided by the practice, such as admin@yourpractice.co.za, so patients can easily recognise the sender. If this configuration is not in place, the sender address will reflect as a generic GoodX API account. To address this and personalise your communication, please contact your GoodX relationship liaison for assistance.
Your patient does not need to have a MyGC profile to complete these pages. They can continue with their Google accounts or simply continue using the link provided in the button “CLICK TO VIEW FORM”.
The example provided below illustrates a single-form completion process, specifically featuring the Demographic Information Questionnaire.
When completing demographic or healthcare forms, the patient's history will only be imported into and override their existing GoodX medical history if they have specifically selected the option to override current data. For this synchronisation to function correctly, the patient must possess an active MyGC account and be securely logged in while completing the relevant forms.
After confirming their details, a supplementary rights request appears, allowing the patient to manage and control who is authorised to access their personal health data.
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How does multiple forms through "MyGC" display?
In instances where multiple forms require completion, these will be presented in succession provided that the diary automation for your specific diary types has been correctly configured. Should a patient exit the process prematurely, they can resume by logging back in and navigating to the last active tab or page. The system automatically saves progress as the patient advances through each documentation section.
After submitting all required documentation, the MyGC status indicator on the patient's diary booking turns green to show completion.
Patients with an active MyGC profile can access and review all previously completed forms and use the other functionalities offered through the MyGC interface.
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