Course Billing to Debt Management (Desktop App): The Credit Control Assistant (CCA)

In modern medical practice, providing comprehensive healthcare to people in need of it is not the only important function that takes place. An equally important function, which actually has an effect on the financial survival of a practice if it is not managed efficiently - the effective control and administration of patient accounts. 

GoodX's Credit Control Assistant (CCA) assists the practice to manage the business processes within the practice that are associated with the collection of outstanding debt from Medical Aids and/or patients. The function will be used for assisting in Credit control/Deb collection, SMS, Emails and cycle steps are pre-defined. The CCA keeps all communication in connection with the account of the patient between a patient/medical aid and practice.

If you would like to use the CCA, please contact GoodX so that the set up can be done by our consultants and training can be booked at our offices. Please read the notes below and follow the instructions for the setup of the CCA. The information that we need from your practice, is described in the business process design link below.

The example in excel is provided as a guideline. In order for GoodX to set up the CCA, please comply with the following procedure:

1. Download the example, change or add the processes you require and indicate your time frames and which steps you want to be taken with each collection process. The clearer your instructions, the easier the setup will be.

2. Send the document back to help@goodx.co.za so that GoodX can do your setup according to your needs.

3. Make arrangements for training at the GoodX offices.

Note: the CCA setup should be done once, so it is imperative that the business process setup is decided on in advance.