Billing to Debt Management (Web App)

Why Use This Function:

A Receipt Written Back is used when a Receipt has been captured incorrectly. By processing a Receipt write-back, the system adjusts the account with a corresponding positive amount, effectively cancelling out the original incorrect Receipt and restoring the account to its correct state.

💡 Please Note: Using a Receipt Written Back will also automatically correct the Cashbooks and the Cashflow. Never use a Journal to correct a Receipt, as this will cause significant issues in your cash flow and financial records.

• This user manual will start on the Account Details screen of the desired Debtor.

• For more information on how to navigate to the Account Detail screen, please refer to Account Details Overview.

• Click on the Receipts tab.

• The Receipts screen will open.

• Click on the Reverse Receipt button of the desired Receipt.

• An Attention! pop up will appear, to advise you that a reason needs to be given as to why the reversal is being done.

• Click on the Please provide a reason for the receipt reversal field and enter a reason why the receipt will be reversed.

• Click on the Ok button to save and return to the Account Detail Screen.

• The Receipt will be reversed and the amount will be reset.

• For more information regarding all the other features and options available on the receipts, the screen refers to Receipt Screen Overview.