Switching: Claim Administration

The reprocessing of a previously submitted claim is referred to as Reprocess Switch History. After making modifications to the claim, the user can utilise this function to see if the changes were successful.

• Log in to the GoodX Web App using your GoodX username and password.
• The Diary screen will open.

• Click on the Navigation Wheel on the Navigation Bar.

• The Navigation Wheel will open.

• Click on the Communication segment.

• The Switch History screen will open.

• For more information regarding the Switch History screen, please refer to the user manual: WA: EDI Switch History.

•  Select the desired invoice.
  

• Click on the View Response button to view a detailed response with regards to the specific claim.
  

• The Switch Details screen will open.

• Click on the Reprocess Switch History button in the bottom left corner to reprocess the claim. 

Please Note: When the user Clicks the Reprocess Switch History button, the claim is immediately reprocessed.

• Click on the Close button to exit without saving.

• Click on the drop-up menu next to the Save and Close button for more saving options.

• Save: The user is able to save the changes made to the form without closing the form. 
• Save Lines To New Macro: This allows the user to create a new macro.
• For an extensive explanation of the New Macro feature, please refer to the user manual: Macros (Billing Combinations).

• Click on the Save and Close button to save the Switch Details screen and close the screen to return to the Switch History screen.