How to Make Bookings Once Logged In

Why Use This Function:

Bookings on myGC will allow a User to make a booking to schedule a visit with their preferred Practitioner, from the myGC app instead of calling the Practice to make a Booking. Past and Future Bookings can be viewed whilst the User is logged into the myGC app.


The Contents of This User Manual:

  • Make Booking 
  • Who the Booking is For 
    • Existing Patient 
    • New Patient 
  • Feedback


  • This user manual will start on the myGC Dashboard screen.


  • There are 2 ways that a booking can be made:
    • Book an Appointment from the Quick Actions section
    • Bookings from the Navigation panel 



Book an Appointment from the Quick Actions section

  • Click on the Book An Appointment button in the Quick Actions section.


Bookings from the Navigation panel 

  • Click on the Hamburger menu button ot expand the Navigation panel.


  • Click on the Bookings button.


  • The Find a Doctor screen will open.


  • Click on the Search button to search for Practitioners using specific filters.


    • For more information on how the search feature works, please refer to the user manual: Search.
  • Practitioners that have bookings available will have timeslots in the Today's/Tomorrow's Availability section below their name.


    • If there are no available bookings, a message will advise: No Availability. 

  • Click on the desired Timeslot button to make a booking for that specific time. 


    • The Make a Booking screen will open.



  • The details of the Practitioner you are making a booking with will display.


  • The Your Booking Details section will display the information about the booking you are making.



  • Click on the button of the desired Booking Type in the Choose a Booking Type section to select the appropriate option.


💡Please Note: The Booking Types that are listed will correspond to the types of bookings that are available at the Practice.

  • Click on the desired Date on the calendar to select the day the booking will be made for.


💡Please Note: The Date will be selected by default according to the date of the booking timeslot you chose.

  • Click on the Select your Timezone field to change the timezone if the need arises.


💡Please Note: The Time Zone will correlate to the current timezone of your device/and or browser by default.

💡Please Note: The Practitioner's calendar will update to show the correct time for the booking if the time zone differs.
  • Click on the Timeslot button of the desired time to make a selection for that specific time. 


💡Please Note: All available times will be listed, and the selected time will be highlighted.

  • Click on the Next Step button to continue.


  • The Who is the Patient For This Booking? screen will open.



  • Click on the Choose a Patient For This Booking drop-down menu to select the Patient for whom the booking is.

💡Please Note: By default, the Patient who is logged in is selected. If there are other Patients linked to the logged-in user, they will also be listed.
  • Click on the Complete Medical Aid button to add the Medical Aid details of the Patient for whom the booking will be.


💡Please Note: Completing Medical Aid details is not mandatory, but can save you time at the Practice as the information is already completed.

    • The Select Medical Aid Details screen will open.


💡Please Note: If you have already completed Medical Aid Details during the setup of your account, the details will appear in the fields automatically. 

  • Click on the Make Booking button to complete the booking. 


  • The Feedback screen will appear, where the User is able to rate their experience.


  • Once the booking has been made the Your Booking Details screen will open with the detailed summary of the booking that was made.


  • Click/Tap on the View My Booking button to see the details of the booking that has just been made.


    • The Booking that was made will display in the Upcoming bookings section on the Bookings tab.


Last modified: Tuesday, 26 August 2025, 11:59 AM