A clear understanding of the Event Template setup, allows the Practice to configure how the predefined SMS and Emails Event Templates are used in the most sufficient way. Booking Event Templates ensure that the communication between the Practice and Patients is convenient to use and automated as far as possible, to save time on administration.

The reason why there are different levels when setting up Booking Event Templates is so that the user can choose how specific the criteria is, for sending out an SMS or Email when a booking is made.