Billing to Debt Management (Web App)

The receipt written back is used when a receipt was captured incorrectly. The account will be adjusted with a positive amount to cancel the original receipt out.

Please Note: This will also correct the Cashbooks and the Cashflow. Never use a journal to correct a receipt. This will make a huge problem in your cash flow and financial books.

• This User Manual will start on the Account Detail screen.

• For more information on how to navigate to the Account Detail screen, please refer to Account Details Overview.

• Click on the Receipts tab.

• The Receipts screen will open.

Please Note: The User will need a Receipt before the user will be able to write back the Receipt.

• Click on the Reverse Receipt button.

• An Attention! pop up will appear, to advise the user that a reason needs to be given as to why the reversal is being done.

• Click on the Please provide a reason for the receipt reversal field and enter a reason why the receipt will be reversed.
  

• Click on the Cancel button to ignore the request to close without saving changes and return to the Account Detail screen.
  

• Click on the Ok button to save and return to the Account Detail Screen.
  

• The Receipt will be reversed and the amount will be reset to 0.00 (zero).
  

• For more information regarding all the other features and options available on the receipts, the screen refers to Receipt Screen Overview.