Booking History Navigation

Why This Matters?

The Booking History Log tracks the progress of a patient's booking throughout the day, from the time the booking process starts until it is completed. It records each booking status change together with the date and time it occurred, providing a clear timeline of the patient's journey through the practice.

This history makes it easier to measure how long a patient spends at each stage of their visit, identify delays or workflow bottlenecks, investigate queries, and evaluate the efficiency of the patient flow. This information can help the practice improve processes, reduce waiting times, and create a more efficient patient experience.

• Start on the Booking History screen.

• • For navigation details, see How to View Booking History.
    
    

Sections

• Filter Booking History
• Columns

Filter Booking History

• Show only diffs: Display only changes made to the booking.

💡Please Note: Ticking the Show Only Diffs checkbox displays only the modified fields for that specific booking, hiding unchanged details.

Columns

• Date & Time: Date and time when the booking history action was recorded.
• Action: Action performed on the booking, such as inserting or updating a record:
  • Insert: The first time a booking was added to a specific timeslot.
  • Updated: Any changes that have been made to the booking.
• ID: Unique identification number assigned to the booking history record.
• User: User who performed the action.
• Diary: Diary associated with the booking.
• Time: Date and time of the booking.
• Debtor: Debtor linked to the booking.
• Patient: The Patient linked to the booking.
• Treating Doc: Practitioner assigned as the treating doctor for the booking.
• Service Centre: Service Centre associated with the booking.
• Type: Booking type, e.g. Consultation or Follow-Up.
• Status: Current status of the booking.
• Invoice Nr: Invoice number linked to the booking, if applicable.
• Receipt Nr: Receipt number linked to the booking, if applicable.
• Deleted: Indicates whether the booking has been deleted:
  • True: Appointment was deleted. 
  • False: Appointment is still booked.