Cases that have already been switched to Medical Aid can be reversed. Reversals can be done for various reasons, for example: not all Invoices were submitted on time and were not part of the Case Submission.

• This user manual will start on the Case Management screen.

• Click on the Hospital Case you wish to do the Reversal on.

• The Case sidebar will open.

• Click on the Reverse Claim button.

• An Attention! pop-up will appear, asking if you are sure that you want to reverse the Hospital Case with their respective Case number.

• Click on the Ok button.

• A Notification will appear advising that the Claim has been submitted.

Please Note: To view the Switching Status on a Case, you can view it on the Switch History screen.

• For more information on how to navigate to the Switch History screen, please see the user manual: Navigating and Use of the Switch History Screen.