Why This Matters?

A Contact Point is the preferred method of communication, together with the designated person to be contacted, for routine communication, notifications, and administrative correspondence relating to the Debtor and/or Patient. By assigning or editing a Contact Point, you specify who should be contacted and how they should be contacted, ensuring that communication is directed to the correct person through the most appropriate channel.

By adding or editing a Contact Point, you can manage the details and ensure that important information, reminders, and administrative communication reach the appropriate person in a timely and effective manner.

This is especially useful when a Debtor and/or Patient has more than one contact number or communication channel, for example, one number for voice calls and a different number for WhatsApp.

  • Start on the Add/Edit Contact Point screen.

Sections

  • Classification
  • Contact Point Details
  • Validity Period and Notes

Classification

  • System: Communication channel or medium type.
  • Use: Indicates the purpose of the contact point.
    • Home: Personal contact detail for non-work or private use.
    • Work: Contact detail for place of employment or business.
    • Mobile: Portable contact detail attached to a mobile device.
    • Temp: Contact detail intended for short-term or temporary use.

💡Please Note: The System drop-down menu will be inactive, as an option has already been selected.

Contact Point Details

  • Value: Actual contact information linked to the entry.
  • Rank: Priority order for reaching the contact.

💡 Please Note: Use the up (▲) or down (▼) arrows to set the rank, which determines the priority order in which this contact point will be used.

Validity Period and Notes

  • Start Date: Date when the contact point became active.
  • End Date: Date the contact point was deactivated or replaced.
  • Note: Additional context or comments.

Last modified: Saturday, 7 November 2026, 4:05 PM