Credit Control Guidelines

2. Credit control procedure

2.1. Monthly statement run

  • Every patient should receive a first account just after discharge at the final billing stage of the account.
  • Within the first week after every month-end all the unpaid accounts on the GoodX system must be printed and posted  / e-mailed to patients:
  • For all accounts in 60 days and older, there should be a message on the account stating the following.  “This account is now considerably overdue, please follow this URGENTLY up with your medical aid. We will have no alternative but to hold you responsible for the payment of this account if it is not paid by your Medical Aid within the next 15 days.” 
  • For accounts where the medical aids short-paid, the following message should appear on the accounts:  “Your medical aid did not pay your account in full. Please attend to the payment of the balance within the next 15 days”