myGrandCentral: the Patient Portal

Feedback allows users to ask for help regarding any problems they have encountered on myGC when registering a new account or struggling to log in to their existing account. myGC will send an email or call request with their information to the myGC team for assistance.

• The contents of this user manual will consist of the following information:
• Feedback: Sign Up 
• Feedback: Login 

• This user manual will start on the Complete your details screen. 

• For an extensive explanation of how to navigate to the Login screen, please refer to the user manual: Sign up.
  

Feedback: Sign Up

Allows the user to contact the myGC team regarding issues that they are experiencing using the Sign Up process and creating a myGC account.

• Click/Tap on the Feedback button.
  

• The Struggling to Register? screen will open.

• Complete the relevant fields to send feedback to the myGC team in order for them to help with the issue that the user is experiencing.
• An explanation will be given for each field:

• Please let us know how we can help: A brief description of the issues that the user is experiencing, that they are in need of help with. 

• Name: The name of the user that is giving the feedback.

• ID Number: The Identification number that appears on the user's official identification documents, that was used to create their myGC account. The ID Number field is optional.

• May we contact you to hear more about your feedback above?: Allows the user to select whether they would like to receive any feedback regarding the issues that they are experiencing.
• Click/Tap on the No button if the user does not require the myGC team to contact them regarding their feedback.

Please Note: When the No option is selected, the user is unable to add a preferred method of contact. The question: How would you prefer to be contacted? will disappear.

• Click/Tap on the Yes button in order for someone from the myGC team to be in contact with the user.

Please Note: When the Yes option is selected, the user is able to add a preferred method of contact. 

• How Would You Prefer To Be Contacted?: The preferred contact method of the user regarding the feedback that has been given.

• Click/Tap on the corresponding button of the preferred method of contact:
  
• Email: The electronic mailing address that the myGC team can use to make contact with the user. 
• Click/Tap on the Email field to enter a valid email address that can be used to communicate with the user regarding their feedback.

• Phone: A telephone number on which the myGC team is able to reach the user by the means of a call. 
• Click/Tap on the Phone field to enter a valid cell phone number that can be used to communicate with the user regarding their feedback.

Please Note: Required fields' text will change to red to indicate that the field is mandatory. The user will need to complete any missing information before being able to continue. 

• Click/Tap on the Cancel button to ignore the request to send feedback, without saving the information that has been completed and return to the Complete your details screen.

• Click/Tap on the Send button to submit the request for help to the myGC team.

• The screen will close and return to the Complete your details screen. A notification will appear to advise that Feedback has been submitted.
  

Feedback: Login 

Allows the user to contact the myGC team regarding issues that they are experiencing during the Log In process.

• Click/Tap on the Log In button.

• The Hello, welcome back!  screen will open.

• For an extensive explanation of the Log In screen, please refer to the user manual: Log In.

• Click/Tap on the Feedback button.
  

• The Struggling to log in to your account? will open.
  

• For an extensive explanation of the Struggling to log in to your account? screen, please refer to the Feedback: Sign Up section in this user manual.