Switching: Claim Administration

These ERA's do not emanate from Medical Aids. These ERAs accompany pay overs after patients submit online payments resulting from receiving payment links from the practice/business.

• Log in to the GoodX Web App with your username and password.
• From the navigation bar, click on Admin.

• Click on ERA Management.

• The ERA Batches screen will appear.

• The following will appear on the screen:
• Search Filters: The user is able to search for a debtor/patient's ERA from the search field.
• From: The date from which the user wants to see the ERA transactions.
• To: The date to which the user wants to see the ERA transactions.
• ERA Batch filters:
• New: If the New box is ticked, the user will be able to see the New ERA's that was imported.
• Duplicate: If the box is ticked, the user will be able to see the duplicated ERA's that was imported.
• Posted: If the box is ticked, the user will be able to see all the ERA's that was posted.
• Deleted: If the box is ticked, the user will be able to see all the ERA's that was deleted.
• Imported: If the box is ticked, the user will be able to see all the Imported ERA's.
• Search: The user needs to click on the Search button to apply the newly ticked filters.

• At the bottom of the screen, click on the Import All New ERA's button to import the ERA's

• After you have posted and saved the invoice, it will import the ERA.

• The following information will appear:
• Payment ID: The numerical order of the payments as they went through on the system.
• Resolved: The system will automatically state whether the payment was resolved or not by indicating with Yes or No.
• Account Number: The patient's account number as it is on the system and file.
• Debtor Name: The name and surname of the debtor as it is stated on the file and system.
• File Number: The patient/debtor's file number as it is on the patient file.
• MA Outstanding: The amount that still needs to be paid by the Medical Aid.
• PA Outstanding: The amount that still needs to be paid by the patient.
• Med.Aid Number: The medical aid number that is on the patient's medical aid card.
• Claimed Amount: The total amount of the account that needs to be paid before it is sent to the medical aid or patient.
• Paid Amount: The amount that is already paid by either the medical aid or the patient.
• Unlinked Amount: The amount isn't linked to medical aid or the patient's account.
• View: Click once on the view button to view the previous invoices and payments of the specific debtor.

• Click on Post Current ERA, to post the ERA.

• When posted, click on the Close button.