How to Make Bookings Once Logged In

Why Use This Function:

Once logged into the myGC app, you can make a Booking with your preferred Practitioner directly through the app, without needing to contact the Practice.

This provides a convenient and efficient way to manage your Bookings, allowing you to save time, choose what suits your schedule, and keep track of your appointments in one place.

• This user manual will start on the myGC Dashboard screen.

• There are 2 ways that a booking can be made:
• Book an Appointment from the Quick Actions section
• Bookings from the Navigation panel 

 

Book an Appointment from the Quick Actions section

• Click on the Book An Appointment button in the Quick Actions section.

Bookings from the Navigation panel 

• Click on the Hamburger menu button ot expand the Navigation panel.

• Click on the Bookings button.

• The Find a Doctor screen will open.

• Click on the Search button to search for Practitioners using specific filters.

• Practitioners who have bookings available will have timeslots in the Today's/Tomorrow's Availability section below their name.

• If there are no available bookings, a message will advise: No Availability. 

• Click on the desired Timeslot button to make a booking for that specific time. 

• The Make a Booking screen will open.

• The details of the Practitioner you are making a booking with will display.

• The Your Booking Details section will display the information about the booking you are making.

 

• Click on the button of the desired Booking Type in the Choose a Booking Type section to select the appropriate option.

💡Please Note: The Booking Types that are listed will correspond to the types of bookings that are available at the Practice.

• Click on the desired Date on the date picker to select the day the booking will be made for.

💡Please Note: The Date will be selected by default according to the date of the booking timeslot you chose.

• Click on the Select your Timezone field to change the timezone if the need arises.

💡Please Note: The Time Zone will correlate to the current timezone of your device/and or browser by default.

💡Please Note: The Practitioner's calendar will update to show the correct time for the booking if the time zone differs.

• Click on the Timeslot button of the desired time to make a selection for that specific time. 

💡Please Note: All available times will be listed, and the selected time will be highlighted.

• Click on the Next Step button to continue.

• The Who is the Patient For This Booking? screen will open.

 

• Click on the Choose a Patient For This Booking drop-down menu to select the Patient for whom the booking is.

💡Please Note: By default, the Patient who is logged in is selected. If there are other Patients linked to the logged-in user, they will also be listed.

• Click on the Booking Reason field to enter a reason why you are consulting with the Practitioner.

💡Please Note: This field will display on the Practitioners' diary, and it is not advised to share sensitive information in this field.

 

• Click on the Complete Medical Aid button to add the Medical Aid details of the Patient for whom the booking will be.

💡Please Note: Completing Medical Aid details is not mandatory, but can save you time at the Practice as the information is already completed.

• The Select Medical Aid Details screen will open.

💡Please Note: If you have already completed Medical Aid Details during the setup of your account, the details will appear in the fields automatically. 

• Click on the Make Booking button to complete the booking. 

• The Feedback screen will open, where you can rate your myGC experience.

• For an extensive explanation of the Feedback screen and how to rate the experience of making a Booking, please refer to the user manual: myGC Dashboard: Navigating the Feedback Screen.
  
  

• Once the booking has been made, the Your Booking Details screen will open with the detailed summary of the booking that was made.

• Click on the View My Booking button to see the details of the booking that has just been made.

• Click on the View Forms button to see if any forms need to be completed prior to the appointment.

• • The View Forms pop-up will appear.

💡Please Note: Not all forms are sent at the time the booking is made, and some forms are only sent closer to the date of the appointment.

• • Click on the Okay button to acknowledge the message.

 

• The details of the booking will display.

• • • If any forms are required, they will display; if not, the There are no Forms on this Link message will appear.
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• Your Booking will now be displayed in the Upcoming Bookings section of the dashboard screen.
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