An E-mail is a message service that allows users to send letters electronically from one device to another via the internet. A Template is an electronic document that is used and has a predetermined page layout and style that can be changed to create the final product that is needed. A Template will show where specific page elements should go and may include mandatory standard text or graphics. E-mail Templates allow users to create standard E-mails to send out to Debtors/Patients. When sending E-mails users can select the relevant Template that will be sent. Creating E-mail Templates saves time and creates uniformity when communicating with Patients via E-mail.