Best Practice Guidelines: Hospital Patient Administration: Appendix C: Training Program

Best Practice Guidelines: Hospital Patient Administration

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20. Appendix C: Training Program

Take note: All training items marked with WA is only available in the Web App.

Hospital Patient Administration Training Program
Introduction to GoodX Software GoodX as a complete medical practice management solution The online Learning Centre & Available training programs Tutorials, Webinars, Blogs & Nutshells (ongoing training) Software Support & Service Requests The Client Portal Terminology & Login Details Appendix A: Configuration of GoodX & Onboarding Appendix B: Web App User Access Appendix C: Tariffs	Introduction to Critical Business Processes The What, Why, Who and How of Critical business processes Introducing roles & responsibilities in the practice Patient's flow in the practice Short summary of procedures in the practice The Patient & Practitioners Portals Overview of the diary screen Overview of the case management screen

Triage WA: Diary Different Views (Render Policy) Stack view Emergency Appointment Existing Patient Emergency Appointment Book New Patient WA: Change Status of Appointment WA: Change Type of Appointment Edit Patient or Debtor Information WA: Make a Patient Inactive DA: Make a Patient Inactive: Deceased WA Clinical EMR Form	Theatre and Bed Scheduling WA: Diary Different Views (Render Policy) Timeslot View Theatre List creation DA: Theatre / Surgery Book Existing Patient Book New Patient Extend Appointment Move Appointment Copy Appointments Cancel Appointment Multi-Doctor View Screen Reminder SMS / Emails Print Theatre List WA: Available Bookings DA: Waiting List Bed Scheduling
Triage, Theatre and Bed Scheduling
Patient Validation, Dependant Data and Benefit Checks The patient portal: myGrandCentral Create New Debtor Add Dependants WA: Change Status of Appointment WA: Change Type of Appointment Edit Patient or Debtor Information WA: Make a Patient Inactive DA: Make a Patient Inactive: Deceased DA: Make a Patient Inactive: New Medical Aid Tasks	WA: Debtor Cover Sheet DA: File Cover Sheet WA: Diary Status WA: Diary Types Use of the Side panel (WA) / Sidebar (DA) Debtor Documents Patient Documents WA: Timeslot History DA: Diary Statuses DA: Diary Colours History Log
Authorisation & Confirmation Authorisation WA: Authorisation Setup Confirmation WA: Custom Form creation DA: Setting up Estimates Templates Save an Estimate View Estimate	Pre-Admission Navigate to Case Screen Overview of Case Screen Case Types Types of Cases Case Status Creating a Pre-Admission Case Create a new debtor Create a new dependant Patient Validation, Dependant Data and Benefit Checks Use of the Side panel (WA) / Sidebar (DA)
Admission Create a new Case without Pre-Admission Admission (Case information) Notebook Print Case Print Labels Upload Patient Documents Upload Debtor Documents Arrive New Patient Arrive Existing Patient Edit Patient or Debtor Information	Co-payments & Deposits Co-payments on Case Cash Register Patient Unlinked Receipts
Bed & Facility Management Bed Management overview Bed placement and transfer in Hospital WA: Creating Dishes WA: Ordering Dishes WA: Delivering Dishes WA: Creating recurring services WA: Allocating recurring services WA: Complete recurring services DA: Discharge from Bed Management DA: Change Bed Type	Clinical Info To Access the Patient Clinical Information WA: General Examination WA: EMR WA: Pathology WA: Radiology WA: Quick Note WA: First medical report (WCA) WA: Patient Transfer Record WA: Script (Chronic and Acute) WA: Referral Letter WA: Email and Print Forms WA: Clinical History Medical History Medical Certificate (Sick Note) DA: Clinical Information (Allergies & Chronic) DA: Clinical Notes DA: Deleted Allergies DA: Prescription Letters & Signata DA: Docman
Billing Optimisation of Turnover Billing and Understanding of Coding Hospital Coding Information Setup Macros / Protocols / Combinations Billing Macros / Protocols / Combinations Multi-Invoice Fixed Fees Setup and Billing Dispensing method billing Invoice an Estimate	Discharge Discharge Form Referral Letter Discharge from Case Discharge from Bed Management WA: Make a Patient Inactive DA: Make a Patient Inactive: Deceased DA: Make a Patient Inactive: New Medical Aid
Finalise Case Final Post Fix Fee final billing Finalize case Re-Activate Case	Claim Administration Case Management Report Submit EDI EDI Response Reverse Claim Case EDI History Resolve Claim Credit Notes Redo Transaction DA: Edit Invoice DA: Medical Aid Receipt: Invoice Level DA: Medical Aid Receipt: Item Level WA: RA (Remittance Advice) ERAs (Electronic Remittance Advice) per Case
Debt Management Business Process Design Process Audit Account Clean Up Collection process Credit Control Assistant DA: Linking Unlinked Receipts with Zero Receipts Receipt Written Back Account enquiry Account enquiry: Item Level Account enquiry: Receipt summary SMS Templates SMS & Email History (WA: Admin Event History) Journals Refunds Notebook Tasks Age Analysis per Discharge date	Management Reports Age Analysis per Discharge date Case report writer Case Statistic report Debtor Transaction Drilldown Theatre usage Fix Fee Per Diem Report Sensus List for Beds Questionnaire

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