Best Practice Guidelines: Medical | Dental | Allieds

Responsible Roles

	Management Role: Check the cash and card reconciliations daily. Check that the ERAs balance with the bank account. Any discrepancies must be investigated when reconciliation is incomplete or does not reconcile. Incorrect receipts can be written back by the Practice Manager.
	Operational Role: Receive all patient payments (card and cash). Link all payments to the corresponding invoices. When errors occur, corrections must be requested from the Practice Manager or Credit Controller (Receipt Written Back).
	Operational Role: Complete receipt corrections. (This task can be performed by the Practice Manager or the Credit Controller.)
	Operational Role: Draw the list with the reasons for all the receipt corrections (Receipt Written Back). Check if proper reasons were given and if authorised personnel did the corrections.
	Action maps: Compliance continuity stage: Confidentiality measures

 

Purpose of Receipt Corrections

To correct erroneous receipts and linking and to link unlinked receipts to their corresponding invoices. 

Receipt correction needs to be done on any receipts that were captured incorrectly. The corrections will correct the Cashflow, Reporting, Cashbooks and Debtors' Accounts. 

All Financial reports will show the corrections, and a correction report should be kept for the Auditors every year. 

Ensure that the correct personnel have access and that the personnel responsible for the correction understand the impact of each correction type on the reports.

A word of warning:

DO NOT USE JOURNALS TO CORRECT ERRONEOUS RECEIPTS - your reporting will be incorrect as journals post to expense ledger accounts and will not correct the practice’s turnover or cash flow in the software.

Journals are ONLY used for the following purposes: