Best Practice Guidelines: Medical | Dental | Allieds

Responsible Roles

	Operational Role: Ensure all tasks are completed, for example, finalising scripting, reviewing pathology reports, and communicating results to Patients. Complete tasks and allocate tasks to the Practice Manager. Add tasks for the Stock Controller to order necessary stock items.
	Management Role: Ensures that all communication to and from patients and all internal communication was responded to. Complete all tasks and ensure all tasks of other personnel are done.
	Operational Role: Ensure all communication is responded to, and all tasks are completed. Send SMS reminders for patients to remember appointments. Send birthday wishes to Patients and ensure all documentation is uploaded and updated.
	Operational Role: Check all tasks daily. Ensure all communication from the Practitioner was received, understood and completed. Ensure the practitioner will communicate the billing codes that should be billed, for example, by email, tasks, clinical events or the episode manager.
	Operational Role: Use SMS, email and VOIP calls to communicate with Patients with outstanding accounts. All communication between the credit controller and the medical aid/patient must be documented and recorded. Complete all tasks.
	Operational Role: Use Minimum & Maximum stock levels report daily to see if any stock should be ordered from Suppliers. Send orders to suppliers with the correct item information. Check tasks to ensure all instructions from Practitioners are completed.
	Establish Compliance DS Participation Planning Collection stage: Communication to DS Compliance continuity stage: Human Resources Breaches Data Subject Objections & Corrections Updated Information

Purpose of Communication

Communication is of utmost importance in conveying information. Open and transparent communication is key to any success. Without efficient communication, most processes will not be a success, and difficult to have control over the practice, personnel and even the patients. 

Communication processes should be reviewed and revised every three months to ensure efficient communication. As soon as any communication process does not reach its goal/purpose, you need to check the process and type of communication method used and change where required. Always keep every role player necessary for the specific communication in the loop. 

Communication can be divided into two sections, for example:

• externally to and from Patients, other Practitioners and Suppliers;
• internally in the practice between, e.g. the Practitioner and Receptionists for scripts to be done etc.

Communication can take place in the system through:

• SMSs;
• Emails;
• VOIP calls;
• API integrations;
• Software tasks;
• the myGC Patient Portal between the Practitioner and Patients; and
• the grandXchange Practitioners Portal between two or more Practitioners.