Glossary & Guidelines: Hospital Patient Administration

The online Learning Centre

The GoodX online Learning Centre contains the user manuals and other training material to assist users with the use of the software.

The layout of the online Learning Centre is illustrated on the front page of the Learning Centre by means of a bookcase with books that contain different types of information about the software.

The bookcase

The bookcase is divided into units (categories of information) and within the units, different books portray the different training materials.

Navigation

To navigate into the Learning Centre you can click on the books in the bookcase. The books open up into indexes, that are similar to indexes in paperback books. If you click on an index item, it will navigate you to the relevant user manuals, best practice guidelines or glossaries.

Available Training Material

• User Manuals: they provide step by step instructions on how to use the functions in GoodX - "how to do it with the software?"
• Tutorials, Webinars and Nutshells (short summaries of software capabilities) - see the next chapter for more information.
• Best Practice Guidelines: they provide basic best practice guidelines for personnel to understand which critical business functions are necessary to complete the practice management process - they are the "what do I do?" and "why do I do it?" guidelines. The following books are available on the Learning Centre under "Guidelines":
• Best Practice Guideline: Hospital Patient Administration - basic procedures in the hospital;
  
• Best Practice Guidelines: Hospital Management Internal Controls - auditing and managing of the hospital, with the focus on reporting.
• Glossaries: they explain basic medical jargon and GoodX software terminology as encountered in the software as well as providing roadmaps on how to navigate to functions in the software. The Critical Functions indexes are the functions that are taught in the GoodX Fundamental training programs. These are the most basic functions that should be done to complete the processes as described in the workflow diagrams.

Critical Business Processes & workflow diagrams

It is vital for any hospital to implement best practice processes to ensure up to date patient data necessary for POPI compliance and to enable the hospital to maintain healthy cashflow in the business. GoodX has developed critical business process diagrams to illustrate the basic workflow in a hospital.

For more information on the critical business processes, see the chapter on this topic.

The critical business processes diagrams are available in a book to assist hospitals to follow these best practice guidelines. The book is freely available in print at GoodX OR can be downloaded from the front page of the online Learning Centre.

Learning Centre content layout

The Learning Centre content is organised according to these diagrams. Here follows some explanatory notes on the workflow diagrams:

The diagrams portray the steps to be taken in the hospital to complete the critical business processes in the hospital.

This Hospital Patient Administration diagram illustrates the process flow within a hospital.

A segment refers to one of the blocks in the diagram, eg:

• Admission
• Finalise Case etc

User manuals in the Learning Centre are grouped together under the segments, eg under Bed & Facility Management you will find all links to User Manuals that pertain to it, eg

• Bed Placement
• Clinical Notes
• Recurring Services
• Kitchen Management

As you browse through the Learning Centre, you will become familiar with this principle.

The Home Page

On the home page of the Learning Centre you will find other handy information, eg:

• Critical Business Process diagram book
• Links to how to join the online training webinars & our training channel
• Information on our training programs
• How to print User Manual pages
• Links to software release notes
• Year-end procedures
• System messages and error messages
• New features under discussion (features in a nutshell).

Our aim is to empower our clients to make optimal use of the software so that patient administration is made easy and efficient.

Available Training Programs

The following training programs are available for hospitals (acute, day or sub-acute):

• Fundamental Hospital Patient Administration & Software Training
• Advanced Hospital Management, Case Management & Software Training
• Hospital Management Internal Controls Training (Reporting)
• Stock Management Training (Creditors, item management, transfers, stock takes)
• Accounting Management Training (Creditors, cashbooks, ledgers, recons)
• Debt Management Training (Credit Control Assistant)

All fundamental training courses at the GoodX training centres are FREE. Contact GoodX for our prices for all other advanced courses.