Sign Up with Google

Using Google account credentials, a user is able to Sign Up for myGC, which will simplify the registration process for users. Users will be directed to the Google sign-in page, where the user is able to select the Google Account which they would like to use to Sign Up for myGC.

Please Note: When the user uses Google to Sign Up for the myGC app, access and certain permissions will be granted to myGC to use the information from the user's Google account.

Sign Up is the process of registering for the myGC application. Users will provide personal information to create an account. Signing up involves creating a username and password to access the account when the user logs in to the myGC application.

By signing up the user agrees to terms and conditions, which include privacy policies, user agreements, and other legal agreements which outline the terms of using the service, of the myGC application.

  • The contents of this user manual will consist of the following information:
    • Step 1 of 2: Complete your Details
      • Complete Details
      • Terms and Conditions
      • Feedback & Logout
    • Step 2 of 2: Verify your Number

  • Navigate to the myGC website: mygc.co.za from the web browser.


  • Alternatively, open the myGC app on a mobile device. The myGC app is available on the Apple App Store and the Google Play Store.


  • The myGC Landing Page will open.


  • Click/Tap on the Sign up button in the top left-hand corner of the screen.



Step 1 of 2: Complete your Details

The user will need to enter personal information in order to create a new account on myGC.

  • The Step 1 of 2: Complete your Details screen will open.

  • Hover over the Google icon to reveal the Sign Up with Google button.


  • Click/Tap on the Sign Up with Google button.


  • A Sign in to mygc.co.za with Google pop-up will appear, which will allow the user to use their Google account to log in.


Please Note: The Google account which the user is logged into Google Chrome with, will automatically be selected.

      • Click/Tap on the Continue as button to log in with the selected account. 


        • The Welcome screen will open.



Please Note: Certain fields will be populated with the information as pulled through from the user's Google account.

  • An explanation will be given for each field and option on the Welcome screen:

Please Note: Fields marked with an * (asterisk) are required fields. If required fields are not filled in, the user will not be able to complete the Sign Up. 
  • First name: The full names of the user as stated on their official identification documents.
    • Click/Tap on the First name(s) field to enter the names of the user.


  • Surname: The last name of the user as stated on their official identification documents.
    • Click/Tap on the Surname field to enter the last name of the user.



  • ID Number: The identification number of the user. The ID Number has to be 13 digits.
    • Click/Tap on the ID Number field to enter a valid South African ID Number.
Please Note: Only users with South African Identity numbers are able to Sign Up for myGC. Development is currently in progress to support Identification Numbers for users from other countries.

Please Note: Once the ID Number has been entered the Date of Birth and Gender will be filled in automatically, using the data from the ID Number, the user is able to change the information if need be.


  • Date of Birth: The year, month, day (yyyy-mm-dd) when the Patient was born. The Date of Birth field will fill in automatically when the ID Number has been filled in.
    • Click/Tap on the Date of Birth field to enter a date manually in a yyyy-mm-dd format.
    • Alternatively, Click/Tap on the Calendar button to select a date.


      • The Date Picker will open.


      • Click/Tap on the desired date to make a selection.



  • Gender: The medical-related gender of the Patient.
    • Click/Tap on the Gender drop-down menu to select the relevant gender.


      • Select an option from the list that has become available:
        • Female: The user has a female reproductive system.
        • Male: The user has a male reproductive system.   
        • Other: The gender of the person is not known, or the person has both male and female reproductive organs.



  • Mobile Number: The cellular number of the user. Cellphone numbers need to have at least 10 digits to be valid.
    • Click/Tap on the Mobile Number field to enter the user's cellphone number.


Terms and Condition

  • Tick the I accept the Terms and Conditions checkbox to agree to the regulations and requirements of using the myGC app.


Please Note: By accepting the Terms and Conditions, the user will acknowledge, they have read and understood the rules and agree to comply with them A user will not be able to finish the Sign Up until they have agreed to the Terms and Conditions of the myGC app.

    • Click/Tap on the Terms and Conditions link to read the rules and regulations for using the myGC app.


      • The myGC Terms & Conditions screen will open with a full explanation.


  • Click/Tap on the Close button in order to return to the Complete your Details screen and to close the myGC Terms & Conditions screen.


Feedback & Logout

  • Click/Tap on the Feedback button to contact the myGC team regarding issues being experienced during the Sign Up process and creating a myGC account.


    • Click/Tap on the Logout button to cancel the Sign Up process.


      • A confirm Log Out pop-up will appear to ask the user if they are sure they want to log out.


        • Click/Tap on the Cancel button to ignore the request to Log Out and return to Step 2 of 2: Verify your Number screen.


        • Click/Tapon the Okay button to confirm the user wants to Log Out.

    • Click/Tap on the Register button to continue.
    Step 2 of 2: Verify your Number
    A One Time Pin will be sent to the user's mobile number to verify their mobile number as a security measure.

    • The Verify your Number screen will open.


    • An explanation will be given for each field and option on the Step 2 of 2: Verify your Number screen:


    • Your Mobile Number: The cellphone number which the user entered in the Mobile Number field on the Step 1 of 2: Complete your Details screen.


    • One Time Pin (OTP): A verification number used as a security measure to make sure each user only registers an account once on the myGC app.
      • Click/Tap on the One Time Pin (OTP) field to enter the code which was sent to the user's mobile number.
    • Click/Tap on the Resend Pin button, if the user has not received an OTP to resubmit the request for a new One Time Pin (OTP).


      • A 30-second timer will start, and a new One Time Pin (OTP) will be sent to the mobile number supplied.


    Please Note: The user will only be able to re-request a new pin once the timer has elapsed.

    • Tick the I accept the Terms and Conditions checkbox to agree to the regulations and requirements of using the myGC app.

      • For more information regarding accepting the Terms and Conditions, please refer to the section in this user manual: Terms and Conditions.
    • Click/Tap on the Finish Sign Up button to complete the process of Signing Up. 


      • The myGC Dashboard screen of the registered user will open.


    Last modified: Friday, 19 May 2023, 7:05 AM