Credit Control Guidelines
2. Credit control procedure
2.2. Telephonic Credit Control – Medical Aids
If a medical aid account has not been paid within 30 days after the electronic submission, the following needs to be done:
- On a two-weekly basis we need to phone the medical aids to get confirmation of the following:
- Did they receive our accounts?
- If, yes – when can we expect payment, what is causing the delay?
- If no, resubmit via EDI again.
- Always make notes on the system regarding your conversations.
Use the same opportunity to do your queries on short payments, etc