Credit Control Guidelines

4. Bad debt administration

Before an account can be handed over for legal action the following needs to be in place:

  1. Notes on GoodX which serve as proof that all necessary credit control actions have been performed.
  2. Print the detail account;
  3. Complete a Bad Debt Handed Over Form and ask the Manager to sign it off:
  4. The Bad Debt Handed Over Form should contain the following information:
    • Name and Surname of the Guarantor.
    • ID Number
    • Patient account number
    • Amount to be handed over
    • Reason why account should be handed over